Administrator

Specialist Recruit International; Leatherhead; On-site; GBP 25,000 - 30,000; Full time

Job summary

A prominent recruitment agency in Leatherhead seeks an individual with strong administration skills and a passion for customer service. You will be integral to enhancing the sales support structure, managing client relationships, and ensuring that service level agreements are upheld. The ideal candidate will be organised, have excellent time management abilities, and possess good customer service skills. This position involves liaising with internal teams and external providers, so strong communication is essential.

Qualifications

• Strong administration skills and a passion for customer service.
• Good level of customer service skills essential.
• Able to cope well under pressure and multi-task.

Responsibilities

• Ensure all clients SLAs are upheld.
• Manage workload to ensure deadlines and customer expectations are met.
• Generate incremental business opportunities through strong customer relationships.
• Liaison with internal teams and build relationships with distributors.

Skills

Organised

Excellent time management

Customer service skills

Outlook knowledge

Word knowledge

Excel knowledge

Education

GCSE standard (Maths and English)

Job description

My large and fabulous client are looking for people with strong administration skills and a passion for customer service to help grow their sales support structure. Working closely with the sales team, their customer base and the internal back office function, as well as external providers. You will be a key point of contact for the sales process.

RESPONSIBILITIES:

• Ensure all clients SLAs are upheld
• Manage workload to ensure deadlines are met and customer expectations are met / exceeded
• Generation of incremental business opportunities through strong customer relationships
• Regular liaison with internal teams including Purchasing, Accounts & Vendor Specialists
• Regular liaison with distributors and suppliers & build relationships on a day to day basis
• Ensure all orders and queries are processed in line with Ops team procedures
• Attend customer review meetings
• Ensure all possible outstanding orders are invoiced at the end of each month

ESSENTIAL SKILLS / EXPERIENCE:

• Organised, with excellent time management and attention to detail
• Educated to GCSE standard as a minimum, with Maths and English
• Good level of customer service skills essential
• Outlook, Word and Excel experience / knowledge essential
• Able to cope well under pressure and mutli-task

DESIRABLE SKILLS / EXPERIENCE:

You may have experience of the following: Sales Support Trainee, Sales Administrator, Internal Sales, IT Sales, Entry Level, Administrative Support, Sales Administration, Technical Sales, Customer Service, etc.