Assistant Customer Service jobs in United Kingdom
Remote Customer Service Representative – Product Testing
GL Inc.
Weekend Customer Service Advisor - Free Travel + Growth
National Express Group PLC
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National Express Group PLC
Rescue Claims Advisor - Compassionate Customer Care (Hybrid)
Direct Line Group
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Direct Line Group
Welsh-Speaking Customer Advisor for DAF Grants
Northgate Public Services
Welsh Speaking Customer Service Advisor
Northgate Public Services
CUSTOMER SERVICE ADVISOR
Talent Sure Recruitment Limited
Remote Customer Service Representative – Product Testing
GL Inc.
Private Client Partner - Camberwell
JMC Legal Recruitment
Seasonal Sales Assistant: Energetic Holiday Customer Care
Frasers Group
Client Partner - Insurance Broker Transformation
Page Personnel
Business Development / Senior Client partner
M Squared (Scotland) Ltd
Senior Customer Service Advisor Commercial Vehicles (Hybrid)
Return on Investment Ltd
Senior Customer Service Advisor - Commercial Vehicles
Return on Investment Ltd
Inside Sales & Contracts Engineer (15m Fixed Term Contract)
Rotork
Customer Service Advisor
Job summary
A leading staffing agency in the UK is seeking a Customer Service Advisor for a role that involves being the first point of contact for customers. You will provide 1st line IT support and ensure an exceptional service experience. The ideal candidate will have strong communication and problem-solving skills, with a passion for customer service. Full training is provided for those with less experience, making this a perfect stepping stone into a career in technology. This position offers a competitive hourly rate and standard working hours.
Qualifications
- Excellent communication skills, both verbal and written.
- A genuine passion for delivering great customer service.
- Confidence working under pressure.
Responsibilities
- Respond to customer requests via telephone, email, and web chat.
- Log all requests using the appropriate call logging software.
- Resolve issues or provide advice and guidance over the phone.
Skills
Salary: £12.60 per hour (Living Wage Employer)
Location: Porton Down, Salisbury, SP4 0JQ
Hours: 35 hours per week, Monday to Friday, between 7am - 7pm
Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor, working with our client, Capgemini.
In this role, you will be the first point of contact for customers, providing 1st line IT support and ensuring a great service experience.
- Respond to customer requests via telephone, email, and web chat
- Log all requests using the appropriate call logging software
- Resolve issues or provide advice and guidance where possible over the phone
- Assign calls to the relevant support teams when needed
- Action Back Office requests when required
- Advise customers and support teams on known problems/workarounds
- Keep customers updated on the progress of their request or incident
- Contribute to team success by meeting agreed personal targets
- Previous customer service experience is an advantage. IT knowledge is desirable, but full training will be provided to help you succeed.
- Excellent communication skills, both verbal and written
- A genuine passion for delivering great customer service
- Willingness to learn and adapt
- Ability to work independently and as part of a team
- Strong problem-solving skills
- Confidence working under pressure
If you’re looking for a stepping stone into a career in technology, this could be your next move.
Interested? Apply today
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.