Temp Customer Service Advisor — Multichannel Support

Planet Recruitment; Oxford; On-site; GBP 30,000; Full time

Job summary

A reputable recruitment agency is seeking a Temporary Customer Service Advisor to join a well-established organization in Cowley, Oxford. You will be responsible for providing exceptional customer support, handling inquiries via phone and email, and ensuring smooth order processing. The ideal candidate has strong communication skills, experience in customer service, and a passion for exceeding customer expectations. This role offers a salary of £30,000 per annum with working hours from Monday to Friday, 9am to 5pm.

Qualifications

• Fluency in English for communication in a global environment.
• Previous experience within a customer support role.
• Strong communication and teamwork abilities.
• Exceptional self-organization and time management skills.

Responsibilities

• Serve as the initial point of contact for customer support.
• Provide guidance on product-related topics and services.
• Coordinate with transport service providers.
• Manage orders, returns, and complaints.
• Monitor system operations and payment options.
• Keep records of performance metrics.
• Identify and implement process improvements.
• Engage with social media followers.

Skills

Fluency in English

Customer service experience

Strong communication skills

Teamwork abilities

Self-organization

IT skills and adaptability

Job description

A reputable recruitment agency is seeking a Temporary Customer Service Advisor to join a well-established organization in Cowley, Oxford. You will be responsible for providing exceptional customer support, handling inquiries via phone and email, and ensuring smooth order processing. The ideal candidate has strong communication skills, experience in customer service, and a passion for exceeding customer expectations. This role offers a salary of £30,000 per annum with working hours from Monday to Friday, 9am to 5pm.