Customer Service Representative

Southcott; High Wycombe; On-site; GBP 30,000 - 40,000; Full time

Job summary

A major supplier of hydraulic solutions is seeking a Customer Service Representative to join their dynamic sales team in High Wycombe. The ideal candidate should have experience in technical customer service, preferably within the hydraulics sector, and possess strong communication and problem-solving skills. Responsibilities include responding to inquiries, providing quotes, and maintaining customer relationships. Join a company committed to growth and innovation in customer service.

Qualifications

• Experience in a technically oriented customer service role.
• Background in the hydraulics industry or knowledge of hydraulic components.
• Ability to handle technical inquiries and provide quotes.

Responsibilities

• Respond to customer inquiries via phone and email.
• Provide accurate quotes and process sales orders.
• Coordinate with purchasing on stock availability.
• Maintain product knowledge and assist with technical queries.
• Assist with workshop build sheets and counter sales when required.

Skills

Customer service experience

Strong communication skills

Problem-solving skills

Attention to detail

ERP experience (PRONTO preferred)

Job description

Make your mark in this exciting role for a Leading Australian Manufacturer undergoing rapid, significant organisational growth and change.

Work with a leading Australian Manufacturer

Join a dynamic and growing sales team

Southcott is a major supplier of turnkey hydraulic solutions and is the largest manufacturer of hydraulic couplings and adaptors in Australia. We have built a reputation for deep manufacturing capability and quality in all aspects of our operations to meet the demands of Australian industry. Founded in 1886, we believe our relentless ambition, customer centricity and focus on people have contributed significantly to our success to date.

We are on an exciting transformational journey to drive significant growth, and to support this, we are seeking a professional and people-focused Customer Service Representative to join our Perth team.

Your Role

Reporting to the Operations Manager, you will have previous experience in a technically orientated customer service role. Ideally you will have a background in the hydraulics industry and/or knowledge of hydraulic components, hoses and fittings and be able to handle technical inquiries and provide quotes.

This role involves handling telephone calls, email and over the counter sales inquiries and converting them to sales. The role involves maintaining relationships with existing customers and developing similar relationships with new customers. Additionally, the successful candidate will be required to produce reports and provide ad hoc administrative support.

We would like to hear from you if you can demonstrate superior customer service and organisation skills, can multitask, set priorities and deliver in a fast-paced environment.

Experience with PRONTO will be highly regarded.

Key Responsibilities

• Respond to customer inquiries via phone and email.
• Provide accurate quotes and process sales orders.
• Coordinate with purchasing on stock availability.
• Maintain product knowledge and assist with technical queries.
• Support the Territory Sales Managers and internal teams.
• Assist with workshop build sheets and counter sales when required.

Skills and Attributes

• Proven customer service or internal sales experience
• Strong communication and problem‑solving skills
• Attention to detail and accurate data entry
• ERP experience (PRONTO preferred)
• Mechanical or trade background advantageous

Our Key Competencies and Values

• Accountability: Demonstrates responsibility and ownership, creating trust through actions and behaviours.
• Communication: Actively listens, uses appreciative inquiry, adapts communication style to the situation, and demonstrates empathy. Can influence and collaborate with stakeholders at all levels of the organisation.
• Open‑mindedness: Embraces diversity and actively explores alternative options and viewpoints.
• Ambition: Bold, driven, and change‑agile. Demonstrates resilience, flexibility, and courage.
• Respect: Promotes harmonious and productive relationships through courteous behaviour.

As an equal opportunity employer, we welcome applications from all individuals.

To be eligible to apply for this position, you must have the appropriate working rights for Australia or New Zealand.