Assistant Customer Service jobs in United Kingdom

If you're seeking a career where innovation meets impact, you've come to the right place. As a global leader, Sovos is transforming tax compliance from a business requirement to a force for growth while revolutionising how businesses navigate the ever‑changing regulatory landscape.

At Sovos, we're dedicated to more than just solving compliance challenges – we're committed to making a positive and lasting difference in everything we do. Our teams operate on the modern edge of digital technology, working not only to solve complex business challenges but also to enrich our personal, professional, and local communities.

Our purpose‑built systems provide the tools you need to thrive in a world where governments demand increased visibility, faster reporting and greater control over business processes. Excited about the possibilities? So are we!

Don’t worry if you don't check all the boxes – apply anyway! We're focused on hiring the right people, not just the "right" resume. It's not about what you've done elsewhere; it's all about what you're capable of doing here.

The Enterprise Account Manager is responsible for reviewing contracts and managing areas where clients may need to increase their usage rate of Sovos compliance products by driving the contract review of current clients and use case discussions to validate and determine the need for a compliance discussion. This will be accomplished by developing and managing a well‑rounded sales engagement strategy including prospecting and customer‑centric sales process management. Skilled at territory planning and understands client’s solution portfolio to better understand their buying journey. Will be important to identify various opportunities for teaching and thought leadership on things the client might find valuable.

More specifically you will:

• Effectively review and value Sovos’ SaaS‑based products and services to current accounts
• Grow and manage a balanced pipeline across your assigned territory, achieving account contract management business growth
• Deliver profitable new agreements in current business in assigned territory while meeting and exceeding revenue targets and relevant quotas whilst being able to accurately forecast in month and in quarter
• Effectively build a year‑over‑year track record of consistent performance and accountability using multiple contract management approaches and managing complex agreements in large enterprises
• Provide accurate and detailed sales data in Salesforce.com
• Act with integrity and demonstrates ethical behavior in all matters with all stakeholders.
• Take full responsibility for ensuring internal and external customer satisfaction.
• Demonstrate initiative, drive and determination to achieve results, success and growth.
• Maintain a high level of energy, enthusiasm, engagement, and commitment to action.
• Demonstrate a high degree of self‑awareness and commitment to personal development and learning
• Clearly communicates value in a sales cycle and sets correct expectations for implementation and use of product

• 2+ years of account management and quota‑carrying sales experience; business to business sales experience preferred but not required
• Has met or exceeded annual quota for at least two years
• Experience in knowledge of SaaS solutions/SaaS environments preferred
• Demonstrated track record of growing and retaining a book of business and exceeding quota targets
• Ability to present a value based, consultative agreement by listening to customer needs and shaping a shared vision for a long‑term relationship
• Strong communication and interpersonal skills both internally and externally during difficult conversations
• Experience working with procumbent, legal, and renewal negotiations

Environmental Job Requirements and Working Conditions

• Position requires minimal (less than 25%) travel required both domestic and international to Sovos locations and events
• Utilize technology (e.g., phone systems, computer hardware and software applications) to fulfill work requirements
• Ability to pass background/drug check
• Ability to listen and communicate effectively over the phone and follows verbal and written instructions carefully
• Is self‑motivated and a team player with a drive to exceed targets and displays personal and corporate integrity
• Projects a positive and professional image to internal and external customers
• Acts as a role model to mentor broader sales team sharing best practices, messaging, etc.
• Makes decisions that equally benefit the Business, client, and salesperson
• Consistently nurtures and evolves cross‑functional partnerships to manage their territory
• Leverages external partners and client stakeholders to share intel, solve challenges and accelerate time to close, when appropriate
• Takes advantage of opportunities to represent Sovos at client events

The tools to enhance your life - because we want you to enjoy your life outside of work and inside!

• Flexible Time‑Off
• Uncapped Commission Plans
• Bi‑Weekly Meeting Free Days
• Mentoring Programs
• Globally recognized Training and Development programs

Sovos is an equal opportunity employer committed to providing an environment that celebrates diversity and where equal employment opportunities are available to all applicants and employees. We do not discriminate against race, colour, religions, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic provided by law. At Sovos, all employees are encouraged to bring their whole selves to work.

Sovos is a global provider of tax, compliance and trust solutions and services that enable businesses to navigate an increasingly regulated world with true confidence. Purpose‑built for always‑on compliance capabilities, our scalable IT‑driven solutions meet the demands of an evolving and complex global regulatory landscape. Sovos’ cloud‑based software platform provides an unparalleled level of integration with business applications and government compliance processes.

More than 100,000 customers in 100+ countries – including half the Fortune 500 – trust Sovos for their compliance needs. Sovos annually processes more than three billion transactions across 19,000 global tax jurisdictions. Bolstered by a robust partner program more than 400 strong, Sovos brings to bear an unrivaled global network for companies across industries and geographies. Founded in 1979, Sovos has operations across the Americas and Europe, and is owned by Hg and TA Associates. For more information visit http://www.sovos.com and follow us on LinkedIn and Twitter.

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