Customer Experience Representative

GWA Group; Welshpool; Hybrid; GBP 24,000 - 30,000; Full time

Job summary

A customer service-oriented company is seeking a Customer Experience Representative in Welshpool. In this role, you'll be the first point of contact for inquiries, managing calls and emails with care. Strong organizational and communication skills are essential, along with a background in customer service or call centers. You'll be part of a supportive team emphasizing collaboration and growth, with hybrid work options and additional perks like wellbeing support and product discounts.

Benefits

Hybrid work options

Onsite parking

Product discounts

Wellbeing support

Comprehensive onboarding program

Qualifications

• Experience in a customer service or call center role is a big plus.
• Able to manage multiple tasks efficiently.
• Calm under pressure with clear communication skills.

Responsibilities

• Act as the first point of contact for enquiries.
• Manage calls and emails with care and accuracy.
• Provide clear and timely information to customers.

Skills

Customer service

Communication

Organizational skills

Technological proficiency

Job description

Be the first call our customers love to make. GWA is home to some of Australia and New Zealand’s most iconic brands, including Caroma, Methven and Clark. For over a century, we’ve been designing and delivering innovative, high‑quality products that make life better for our customers and consumers. Our heritage, technical expertise and commitment to sustainability drive everything we do.

Every day, we partner with merchants, plumbers, builders and consumers to deliver effortless service and trusted solutions. We’re proud to be the first call our customers love to make, because great experiences start with us.

The Role: Customer Experience Representative at Welshpool

You’ll be the first point of contact for enquiries, managing calls and emails with care and accuracy. You’ll provide clear, timely information, resolve queries at first contact where possible, and keep customers informed throughout.

What you’ll bring to the GWA Team

You’re someone who loves making customers feel heard and supported. You’re organized, great at juggling tasks, and confident using different systems. You know how to keep calm under pressure and can communicate clearly, whether it’s over the phone or email.

If you’ve worked in a busy customer service role or call centre, that’s a big plus. You’re comfortable with technology and all things computers, you’re quick to learn, and you bring energy and initiative to every interaction. Most importantly, you care about getting things right and making the experience easy for the customer.

What does success look like in this role?

You’ll be measured on SLA adherence, occupancy, customer sentiment, and case resolution. Consistently meeting these standards, and helping the team raise the bar, means you’re winning.

Why you’ll love it here

At GWA, you’ll join a supportive, customer‑focused team that values collaboration and growth. We’re on a journey from Good to Great, working with iconic brands and making a real difference for our customers every day.

You’ll enjoy a great team environment, hybrid work options, onsite parking, and great product discounts, plus wellbeing support and an onboarding program that sets you up for success from day one.

Ready to make a difference?

Apply now and help us deliver service that stands out!