Assistant Customer Service jobs in United Kingdom

Ogilvy has been creating impact for brands through iconic, culture‑changing, value‑driving ideas since its founding by David Ogilvy 75 years ago. Building on that rich legacy, it practices Borderless Creativity – innovating at the intersections of advertising, public relations, relationship design, consulting, and health capabilities with experts collaborating across more than 120 offices in nearly 90 countries. Ogilvy is currently the #1 global agency network for creative excellence and effectiveness by WARC, a testament to its ability to deliver creative solutions that drive unreasonable impact for clients and communities. Ogilvy is a WPP company (NYSE: WPP). For more information, visit Ogilvy.com.

Job Title: Account Manager, Medical Communications

Location: Ogilvy Health - London/Manchester UK (Hybrid Working)

We're seeking a highly experienced and dynamic Account Manager to join our thriving medical communications team. This is a pivotal role on a high‑priority, 360° account that spans both medical education and broader brand & marketing communications. Due to continued growth and significant activity, you will step into a fast‑paced environment with a diverse range of projects and substantial future potential.

If you’re looking to lead key initiatives, drive strategic delivery, and contribute to impactful health communications, this is your chance to shine.

As an Account Manager you will be instrumental in the smooth running and strategic growth of this crucial account. Your responsibilities will include:

• Project Leadership: Lead the delivery of diverse medical and commercial communications projects, ensuring they meet strategic objectives, timelines and budgets.
• Client & Team Coordination: Provide project management support, coordinate internal integrated teams and support account leads in client relationships.
• Content Oversight: Oversee the content development process, ensuring scientific accuracy and compliance.
• Collaboration & Efficiency: Work closely with colleagues across various therapeutic areas to ensure optimal project delivery, alignment and efficiency.
• Financial Stewardship: Manage project financials, including budgeting, forecasting, reconciliation and supporting client invoicing conversations.
• Mentorship: Provide ongoing support and training to more junior team members assigned to the account.

We’re looking for a passionate and skilled Account Manager with:

• Dedicated experience already gained within a medical communications / medical education agency
• An understanding of the pharmaceutical industry and the drug development process (pre and post‑launch)
• Proven project management expertise within a highly regulated pharmaceutical environment
• Experience across a broad range of medical communications project types, consistently delivering to time and budget
• In‑depth experience liaising with top‑tier global clinicians and other healthcare professionals, always within permitted guidelines
• Expertise in collaborating with diverse pharmaceutical client functions (e.g., Medical Affairs, Marketing, R&D, Legal/Regulatory, Procurement)
• Working knowledge of and strict compliance with key industry guidelines (e.g., ABPI, Sunshine Act, or relevant regional equivalents)
• In‑depth knowledge of the content development process and pharmaceutical company approval systems (Medical, Legal, Regulatory)
• Demonstrated ability to oversee financial management of projects, including budgeting, forecasting, reconciliations and client financial discussions

Join a friendly, non‑hierarchical, and eclectic team united by a shared commitment to doing the best work of our lives (it’s one of our values!). Beyond client work, you’ll have opportunities to engage with our vibrant culture and social teams, and contribute to a fantastic DEI initiative, championing diversity across our agency and industry.

We offer a flexible working hybrid model: 2 days in the office (all‑agency anchor days for collaboration and socialising) and 3 days working remotely from wherever you work best.

• 25 days holiday + your birthday off and a paid volunteering day – after 2 years service you can purchase up to an additional 5 days per year
• Enhanced parental leave
• A generous pension scheme – you pay 4% we pay 6%, following probation contributions are matched up to 10.5% (17.5% in total)
• Choose from either Private Medical Cover (Bupa from day one) OR Dental cover OR a monthly leisure allowance of £45 to spend on your health & wellbeing
• A fantastic Employee Assistance Programme provided by Telus which offers brilliant support, expert advice and specialist counselling
• Help at Hand – quick free access to a remote GP, mental health support, physio or a medical 2nd opinion
• Free 1‑2‑1 Coaching – online coaching for your professional or personal growth provided by Thrive Partners
• A comprehensive Learning & Development programme

At Ogilvy, our people are at the heart of what we do: a creative agency that sparks game‑changing ideas across culture and business through collaboration, integrity, and a celebration of self‑expression.

We believe in building powerful teams with purpose – and we relentlessly curate transformative initiatives that make our commitment to fairness, and equity a reality.

Our ultimate mission is to leave a positive impact on the world, creating a better future for all, while supporting and uplifting the global communities we serve. This is central to our mantra of Borderless Creativity.

Ogilvy is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

If you need any assistance seeking a job opportunity, or if you need reasonable accommodation with the application process, please contact us at accommodations@ogilvy.com. Please note that this contact is only for candidates who are requesting accommodation. Emails for other purposes, including application status requests, will not receive a response.