Frontline Station Assistant - Gate & Customer Service

South Western Railway; Woking; On-site; GBP 60,000 - 80,000; Full time

Job summary

A major UK transport service is seeking a Gateline Assistant in Woking to ensure a safe and welcoming station experience. You'll manage ticket gates, assist customers with inquiries, and ensure safety during disruptions. The role demands strong communication skills and the ability to prioritize tasks. Shifts vary, ensuring coverage throughout the day. Join a company that values diversity and offers excellent benefits, including free travel on services for employees.

Benefits

Free duty and leisure travel on SWR services

Free leisure travel for spouse/partner and dependants

75% discount on other train operators

Full training and development support

Excellent pension scheme

Qualifications

• Comfortable with repetitive tasks under pressure.
• Confident in approaching and talking to new people.
• Passionate about providing excellent customer service.

Responsibilities

• Ensure customers have correct tickets and assist with inquiries.
• Manage flow of customers and operate ticket gates safely.
• Direct customers during disruptions and ensure their safety.

Skills

Organised, proactive

Efficient task prioritisation

Great communication skills

Job description

A major UK transport service is seeking a Gateline Assistant in Woking to ensure a safe and welcoming station experience. You'll manage ticket gates, assist customers with inquiries, and ensure safety during disruptions. The role demands strong communication skills and the ability to prioritize tasks. Shifts vary, ensuring coverage throughout the day. Join a company that values diversity and offers excellent benefits, including free travel on services for employees.