Army jobs in Germany

The IT department is seeking a talented IT Senior Service Desk Analyst who enjoys working in a dynamic environment. This is a new and exciting role reporting to the IT Service Desk Manager.

Minimum of 35 hours per week, with at least 40% of work hours across each month at the Territorial Headquarters in London.

To be confirmed.

The IT Service Desk is the first point of contact for colleagues and IT suppliers within The Salvation Army in the UK & Ireland (UKI) Territory. The team provides 24x7 services through a combination of internal staff and outsourced contracts, supporting multiple locations and handling an average number of requests daily.

• Provide 2nd level technical escalation support for issues unresolved by first-level analysts.
• Support a range of devices including Thin Clients, Laptops, Chromebooks, mobiles, and Macs, covering desktop OS and security.
• Contribute to continual service improvement by developing processes, procedures, and automation systems.

Educated to degree level or with equivalent practical experience. Minimum of ITIL 4 Foundation certification, with evidence of ongoing ITIL learning, and/or a Service Desk Institute certification.

As both a Church and a Charity, The Salvation Army puts faith into action by offering practical help without discrimination, supporting vulnerable individuals, and fighting injustice.