Account Director jobs in United Kingdom

This is an Individual Contributor (IC) role. As an Account Manager at Freshworks, you'll be responsible for driving sales into existing defined accounts in the UK and Ireland region. Your accounts will all have strategic importance to the growth of the region. You will collaborate with teams across Freshworks to manage all aspects of the sales process including business development, lead management, qualification, evaluation, and closing. You will advocate multiple Freshworks product lines and as a brand ambassador, you will champion our innovative Software-as-a-Service products to make organisations more productive, efficient and customer-oriented.

• Along with your manager, define and execute plans for your accounts, and then exceed your sales goals through stakeholder mapping, prospecting, qualifying, and closing opportunities
• Develop and manage your sales pipeline, by assessing and moving many activities simultaneously
• Grow, manage and track customer contact and install base within your accounts
• Act as a guide and strategic partner to your accounts by becoming intimately knowledgeable about their key business challenges
• Partner closely with Customers Success Managers on your accounts in 'Pod' structure with a focus on both retention and growth of customer portfolio. Leverage insight and product adoption knowledge shared by CSMs to target growth opportunities in your accounts
• Use resources effectively, including MRE, SDR, Pre-Sales, Support, Project Managers and Product Marketing Managers to meet your sales goals
• Provide regular reporting of pipeline and forecasting
• Keep abreast of competition, competitive issues and products
• Participate in team-building and company-growth activities including strategy setting, sales training, marketing efforts and customer care
• Travel to customer locations in support of sales efforts as and when required