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Sports à United States

Customer Success Manager

Stats Perform

France
Sur place
EUR 45 000 - 65 000
Hier
Soyez parmi les premiers à postuler
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Customer Success Manager
Stats Perform
France
Sur place
EUR 45 000 - 65 000
Plein temps
Il y a 2 jours
Soyez parmi les premiers à postuler

Résumé du poste

A leading sports tech company in France seeks a Customer Success Manager to enhance relationships with soccer and rugby clients. The role involves ensuring customer satisfaction, promoting product adoption, and identifying upselling opportunities. Candidates should possess a Bachelor's degree, fluency in French and English, at least 3 years in Customer Success, and a strong sports knowledge. The position promises a dynamic work environment focused on solving customer needs and fostering collaboration across teams.

Prestations

Mental Health Days Off
Flexible working schedules
Volunteering Time Off

Qualifications

  • 3+ years of Customer Success experience with enterprise clients.
  • Experience in advocating for customers in a customer-centric way.
  • Ability to manage multiple client priorities without compromising quality.

Responsabilités

  • Own and manage customer relationships to increase product adoption.
  • Establish relationships with key stakeholders to drive growth.
  • Conduct regular business reviews to assess account health.
  • Gather customer feedback to provide actionable insights.

Connaissances

Fluent in French
Fluent in English
Strong knowledge of Soccer
Strong knowledge of Rugby
Strong communication skills
Ability to collaborate
Data-driven approach

Formation

Bachelor’s degree in business or related field
Description du poste

Overview

Stats Perform is the market leader in sports tech. We provide the most trusted sports data to some of the world's biggest organizations, across sports, media, and broadcasting.

Through the latest AI technologies and machine learning, we combine decades' worth of data with the latest in-game happenings. We then offer coaches, teams, professional bodies, and media channels around the world, access to the very best data, content, and insights. In turn, improving how sports fans interact with their favorite sports teams and competitions.

How do we add value?

  • Media outlets add a little magic to their coverage with our stats and graphicspackages.
  • Sportsbooks can offer better predictions and more accurate odds.
  • The world's top coaches are known to use our data to make critical team decisions.
  • Sports commentators can engage with fans on a deeper level, using our stories and insights.

Anywhere you find sport, Stats Perform is there. However, data and tech are only half of the package. We need great people to fuel the engine.

We succeeded thanks to a team of amazing people. They spend their days collecting, analyzing, and interpreting data from a wide range of live sporting events.If you combine this real-time data with our 40-year-old archives, elite journalists, camera operators, copywriters, the latest in AI wizardry, and a host of 'behind the scenes' support staff, you've got all the ingredients to make it a magical experience!

As a successful Customer Success Manager at Stats Perform, you’ll be responsible for ensuring the success of Stats Perform’s customers within your assigned portfolio of accounts, initially focused on soccer and rugby customers. You will do this by building and managing meaningful client relationships with a consultative approach, allowing you to work closely with the customer in defining and delivering on their strategic objectives. Thus, helping customers maximise value from their licensed products and realising a return on their investment with Stats Perform. With your knowledge of your customers’ business, the sports industry and knowledge of Stats Perform products you will be responsible for identifying growth and upsell opportunities with your customer portfolio. Advocating on behalf of the customer, providing actionable insights which will influence the delivery of a positive customer experience across the entire customer journey.

Responsibilities :

  • Own the relationship with assigned customers, focusing on increasing product adoption, supporting renewals in collaboration with the sales team, and ensuring overall customer satisfaction.
  • Establish and maintain relationships with key stakeholders across the customer organization, driving account strategy and growth.
  • Understand customer’s business objectives to anticipate their needs and develop appropriate strategies, including identifying upsell opportunities.
  • Conduct regular business reviews with customers to assess account health, ensuring adoption, benchmarking, and best practice alignment based on agreed KPIs.
  • Monitor potential risks to account health and take pre-emptive actions to mitigate churn.
  • Gather and analyse customer feedback on product usage and adoption, providing actionable insights.
  • Collaborate with internal stakeholders and actively participate in product roadmap discussions, sharing customer insights to align product enhancements with customer needs and strategic objectives.
  • Serve as the customer's advocate, ensuring their voice is represented in discussions with internal teams and that their concerns are addressed.
  • Manage customer escalations and provide regular updates on key support activities and issue resolution.
  • Partner with Technical Success Managers to manage the technical health of customer accounts, coordinating activity on technical queries and collaborating on the preparation of technical insights for customer review meetings.
  • Deliver regular updates on the performance and success management of your customer portfolio.
  • Partner with internal teams to develop case studies, customer success stories, and testimonials based on client experiences.
  • Play an active part within the global Customer Success team, sharing best practices, lessons learned, and strategies for driving customer success.
  • Required Qualifications :

  • Bachelor’s degree in business, marketing, or related field.
  • Fluent in both written and spoken French, and English.
  • Strong sporting knowledge of Soccer and Rugby.
  • 3+ years of Customer Success or related experience with a proven track record of success working with enterprise-level clients.
  • Strong communication skills with the ability to communicate effectively with customer and internal stakeholders, including executive leaders.
  • Ability to collaborate with technical teams and assess the technical health of customer accounts.
  • Experience in advocating on behalf of your customer, in an empathetic and customer-centric way.
  • Experience in working cross-functionally with product, marketing, sales and support functions to deliver a seamless customer experience.
  • Demonstrated ability to manage time and the priorities of multiple clients simultaneously, without compromising quality.
  • Ability to use data to monitor account health and identify areas for intervention.
  • Experienced in the delivery of regular account performance and success reports.
  • Ideally a passion for sports and desire to impact the way these sports are managed and consumed
  • Desired Qualifications :

  • High technical aptitude, with a familiarity of data delivery methods such as XML and Restful API preferred
  • Knowledge of the sports industry specifically in areas of data analytics, data in sports media or data driven team performance.
  • Existing knowledge of Stats Perform’s Media and Tech and Data Feeds products and how they align to customer needs and objectives.
  • Additional language capabilities are seen as a positive.
  • Why work at Stats Perform?

    We love sports, but we love diverse thinking more!

    We know that diversity brings creativity, so we invite people from all backgrounds to join us. At Stats Perform you can make a difference, by using your skills and experience every day, you'll feel valued and respected for your contribution.

    We take care of our colleagues

    We like happy and healthy colleagues. You will benefit from things like Mental Health Days Off, ‘No Meeting Fridays,’ and flexible working schedules.

    We pull together to build a better workplace and world for all.

    We encourage employees to take part in charitable activities, utilize their 2 days of Volunteering Time Off, support our environmental efforts, and be actively involved in Employee Resource Groups.

    Diversity, Equity, and Inclusion at Stats Perform

    By joining Stats Perform, you'll be part of a team that celebrates diversity. A team that is dedicated to creating an inclusive atmosphere where everyone feels valued and welcome. All employees are collectively responsible for developing and maintaining an inclusive environment. That is why our Diversity, Equity, and Inclusion goals underpin our core values.

    With increased diversity comes increased innovation and creativity. Ensuring we're best placed to serve our clients and communities. Stats Perform is committed to seeking diversity, equity, and inclusion in all we do.

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