Orientation Assistant

Host Broadcast Services (HBS); Boulogne-Billancourt; Sur place; EUR 25 000 - 35 000; Plein temps

Résumé du poste

A leading broadcast service company in France is looking for an Orientation Assistant to provide on-site support during the FIFA World Cup 2026. The role involves assisting the Orientation Manager in delivering essential guidance and support to approximately 1300 event staff at the International Broadcast Centre. Candidates should have strong communication skills, customer service orientation, and the ability to adapt to fast-paced team environments. This position focuses on operational duties, ensuring a seamless onboarding experience for new hires.

Qualifications

• Fluent in English, able to navigate an international environment.
• Structured, detail-oriented, and proficient in operational tools.

Responsabilités

• Support the Orientation Team in event-time operations.
• Assist in training module contributions and data management.
• Act as first point of contact for guidance and information.

Connaissances

Customer service oriented

Strong communication skills

Adaptability

Technical excellence

Description du poste

Host Broadcast Services (HBS) is a leading, independent host broadcast specialist, dedicated to helping international sports federations, organising committees, and rights holders deliver their events to a global audience. We provide world‑class broadcast solutions for some of the world’s biggest sporting events, including the prestigious FIFA World Cup, ensuring broadcasters worldwide can offer fans a unique and engaging viewing experience.

Headquartered in Zug, Switzerland, and as part of the Infront Sports & Media group, HBS offers the full spectrum of host broadcast operations and services — combining technological innovation with deep industry expertise to set the benchmark in live sports broadcasting.

Why we open this position?

Orientation includes all processes, methodology, documentation and tasks that HBS put in place to enable event‑time staff to be fully operational from their first day on site, for a given event. The Orientation Assistant will support the Orientation Manager and the Orientation Coordinator with the on‑site delivery of the orientation programme during the FIFA World Cup 2026. The assistant will help ensure that all staff - ~1300 people - at the International Broadcast Centre in Dallas receive the necessary guidance and welcoming information to integrate smoothly into their roles. This position is limited to the event‑time period and focuses on operational support on‑site. Required qualities are:

• Customer service oriented
• Sense of responsibility and guidance
• Hands‑on approach

Your responsibilities

• Event‑Time – Support the Orientation Team in implementing the “First day on‑site” concept.
  • Assist in the contribution to the Training Module within CRUISE a HBS data basis implemented for the projects by assigning staff to dedicated welcome journey steps according to their date of arrival, priority groups, department etc. as per guidelines
  • Support in cross‑checking data ensuring smooth delivery on the next day
  • Help manage attendance lists and distribute materials
  • Check meeting rooms’ allocation and IT equipment needed
  • Act as first point of contact for interns to be ready and in place for the next day (shifts, assignments etc.)
• Support the delivery of Orientation at the IBC
  • Act as first point of contact for Staff Guides / interns
  • Support in delivering the Welcome Session
  • Support in coordinating resources ensuring successful delivery
  • Final check of meeting rooms’ allocation and IT equipment needed
  • Provide on‑site guidance and information to new staff
  • Help manage attendance lists, distribute materials and track participation

HBS is committed to creating an inclusive and diverse workplace. We welcome applications from all qualified candidates and will provide reasonable adjustments to support candidates with disabilities or specific needs throughout the recruitment process.

We thrive on delivering world‑class broadcast solutions for major international events. We’re always looking for exceptional individuals who demonstrate:

Strong Communication Skills

Fluent in English, able to navigate an international environment with clarity and professionalism.

Confident & Adaptable Team Players

Thriving in fast‑paced, live event settings, where collaboration is key to success.

Technical Excellence & Organisation

Structured, detail‑oriented, and proficient in the tools needed to keep operations seamless.

Who is HBS?

You’ve probably watched a football game at some point in your life. Well, if it was a World Cup match, it was likely filmed and produced by the HBS (Host Broadcast Services) team. We are involved in the production of the following events: FIFA World Cup 26, FIFA Women’s World Cup 2027, Men’s Rugby World Cup 2027 Australia.

Watch what we do in 4 videos

Due to the high volume of applications, we may not be able to respond individually to every candidate, but we will do our best to get back to you regarding next steps. Thank you for your interest in joining HBS.