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Customer Support Specialist (French Speaker)
Résumé du poste
A customer service company is hiring for an on-site customer service role in Lisbon. The position requires fluency in French and a good level of English. Candidates will assist customers via phone, email, and chat, resolving issues and ensuring a high-quality customer experience. Excellent communication skills and a professional demeanor are essential. The role includes benefits like a welcome bonus, relocation package, and health insurance.
Prestations
Qualifications
- C2 level in French is required.
- B2 level in English is preferred.
Responsabilités
- Assist customers via phone, email, and chat.
- Handle inquiries with professionalism and empathy.
- Resolve issues and guide users.
- Work with internal teams for smooth customer experience.
Connaissances
Are you ready for your next career step under the Portuguese sun? Were hiring motivated individuals with strong communication skills to join our on-site customer service team in Lisbon.
In this role, you will support customers and help deliver high-quality service in a dynamic and international environment.
Assist customers via phone, email, and chat in French
Handle inquiries with professionalism and empathy
Resolve issues and guide users with provided solutions
Work with internal teams to ensure a smooth customer experience
French: C2
English: B2
Monday to Saturday (including bank holidays)
08:00 AM 06:00 PM (Portuguese time)
Days off: Sunday + 1 rotational day per week
Welcome Bonus: 3000
Relocation Package (for candidates moving from outside Portugal):
Flight reimbursement up to 400 after 6 months of employment (economy class)
Room in a shared apartment (maximum 12 months), rent 280/month, all bills included directly deducted from salary
Meal Allowance: 7.23 per working day
Transport Allowance: 20 per month
Health Insurance: Available from day 1 (with a monthly contribution); becomes free after 6 months of contract
Join our growing team in Lisbon and enjoy a career where professional development meets the lifestyle of Southern Europe.
Apply now to begin your new journey in Portugal!
* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.
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