Postes à Marseille, Italie

Handle truck and bus related inquiries and complaints in a case-closed manner by phone, email, or chat.

Support customers in case of truck breakdowns (flat tire, engine failure, etc.) by creating appropriate cases in the CRM system after identifying the customer vehicle location and verifying GOP coverage.

If the problem cannot be resolved over the phone, contact the nearest dealer/technician or third party for assistance.

De-escalate concerns by proposing solutions within set parameters or referring to second/third parties.

Answer questions about customer service, technical and product concerns, and general corporate matters.

Strive for client retention and loyalty, aiming for a positive response to customer inquiries.

Answer and assist with incoming calls/emails from clients related to products, sales, service, corporate information, appointments, etc.

Maintain a customer relationship database and follow up on customer contacts.

• Excellent command of French
• Good communication skills in English
• A high school diploma or its equivalent
• Basic awareness of automotive roadside assistance procedures
• Experience with knowledge management systems and information research
• Professional expertise with ticketing and roadside assistance (preferred)
• Previous experience working in a contact center or managing emails (preferred)

• Support for your relocation to Greece (covering flight tickets, hotel, and house search support at no cost)
• Competitive salary with 2 extra salaries per year
• Health care benefits and discounts
• Full training by certified instructors
• Opportunities for professional growth and development
• Free online Greek language courses
• Modern premises with relaxing break areas

Customer service, de-escalation, automotive knowledge, communication skills

Employment Type : Full Time

Experience : Not specified

Vacancy : 1