Postes à Marseille, Émirats arabes unis

Provides clinical information and education for inbound calls and outbound calls; triages behavioral health crisis calls. Uses established protocols and independent professional judgment. Documents assessment, plans, interventions and results.

• Answer incoming telephone calls and triage behavioral health needs
• Document calls and actions using standard computer software applications
• Provide resources and education to non-licensed behavioral health staff
• Schedule and make follow-up calls to provide care facilitation
• Promote recovery concepts and inspire hope
• Work with other internal and external agency personnel to meet callers\' needs
• Provide professional assessments and interventions within the scope of relevant licensure
• Provide information and behavioral health education to callers
• Perform other duties as assigned; comply with all policies and standards

• Bachelor’s degree or equivalent experience; Master’s degree preferred
• 2-4 years (or 1+ year per Centene version) of Behavioral Health experience in crisis interventions, case management, behavioral interventions, therapy, assessment and intake, or related area
• Strong computer skills (Microsoft Office and/or data entry systems)
• Strong data entry, typing, call documentation, and customer service skills including active listening
• Experience in telephonic counseling and/or managed care setting preferred

• Must have one of the following licenses: Licensed Professional Counselor; Licensed Clinical Social Worker; Licensed Marriage and Family Therapist; Licensed Psychologist; Licensed Independent Substance Abuse Counselor; Licensed Associate Counselor; Licensed Associate Substance Abuse Counselor; Licensed Masters Social Worker; Registered Nurse

Shift time is M-F 8-4 Arizona time. Candidates can be anywhere in the US.

“Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”