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Customer Support Remote from Greece
Zusammenfassung
A customer support company in Lyon is seeking a customer support representative to assist customers via phone, chat, and email. Candidates should be fluent in French and have strong troubleshooting skills. The offer includes relocation support, a competitive salary, and professional development opportunities. Join a dynamic team focused on maintaining high customer satisfaction.
Leistungen
Qualifikationen
- Prior customer support experience would be an advantage.
- Familiarity with iOS and/or MacOS or comparable technology is preferred.
Aufgaben
- Communicate with customers via phone, chat & e-mail.
- Track and follow cases to ensure they close in an efficient manner.
- Maintain high customer satisfaction representing a major brand.
- Provide troubleshooting for mobile devices.
- Assist customers to manage and secure their accounts.
Kenntnisse
- Communicate with customers via phone, chat & e-mail
- Track and follow cases to ensure they close in an efficient and timely manner
- Maintain high customer satisfaction representing a major brand
- Provide troubleshooting for mobile devices (mobile phones, tablets & more)
- Assist customers to manage / secure their account & passwords
- Set-up repairs for hardware-related issues
- Escalate unresolved cases by contacting 2nd level support Interaction Experts
- Maintain high customer satisfaction
- Fluency in French
- Intermediate English
- Familiarity with iOS and / or MacOS or comparable technology is preferred
- Great communication skills
- Prior customer support experience would be an advantage
- Strong troubleshooting skills
- Relocation support: Flights, accommodation & housing assistance all at no cost to you
- Competitive monthly salary 2 extra salaries per year
- Health care benefits and numerous other discounts
- Full training by certified instructors on products and customer service techniques
- Professional growth and development opportunities
- Special events, community involvement and social responsibility initiatives
- Free online Greek language courses
- State-of-the-art premises providing a great working environment with relaxing break areas
Design Engineering, Baan, Customer Service, Fund Management, ABAP, Elevator
Employment Type: Full Time
Experience: years
Vacancy: 1
* Der Gehaltsbenchmark wird auf Basis der Zielgehälter bei führenden Unternehmen in der jeweiligen Branche ermittelt und dient Premium-Nutzer:innen als Richtlinie zur Bewertung offener Positionen und als Orientierungshilfe bei Gehaltsverhandlungen. Der Gehaltsbenchmark wird nicht direkt vom Unternehmen angegeben. Er kann deutlich über bzw. unter diesem Wert liegen.
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