Hotellerie Restauration jobs in France

The Commercial Manager O&M EMEA is responsible for developing a commercial strategy covering all segments and channels to maximize total revenue and profit performance as well as market share penetration of the hotel in EMEA.

This role will drive the planning and execution of the commercial strategy and activity through supporting the Revenue management, Sales, Catering and Events, Marketing, eCommerce and Public Relations teams, working effectively with area support teams. F&B commercial activities will be shared responsibilities with the F&B Manager, Director of Operations, GM and the Commercial Manager.

The Commercial Manager is a role model for the commercial community within the owned and managed portfolio in EMEA and develops teams and individuals in these functions whilst being a key business partner to the Hotel General Manager. They support hotels in deriving the most value from Hilton Sales teams and are a key ambassador for the company with our owners and key stakeholders.

The role ensures that commercial management strategies are set for all revenue streams and that all systems are used to their full potential to yield the highest possible amount of revenue from all available space, whether in Rooms, Meeting Space, outlets or other revenue departments. Driving overall FMS results and gaining an unfair share through disciplined execution of commercial activities.

As a Commercial Manager, you will coach, develop, recruit and retain future talents. You will manage performance, develop and evaluate the commercial team members on the agreed KPIs while working effectively as part of a 4D structure on property.

• Directly accountable for driving the top‑line budget and forecast by implementing a commercial strategy and business plan through to execution using the Hilton Commercial Focus process and all available business tools and intelligence. Deliver, at minimum, the budgeted revenues across all revenue streams, including Rooms, GC&E, F&B, Leisure and Spa, with a focus on cost control, route‑to‑market, channel shift and marketing/eCommerce opportunities.
• Work with the GM, Finance and Operations Director to ensure profits are maximized in line with TGOP and EBITDA targets set.
• Ensure Business Review Guidelines (current to 5 years) and all Pricing & Rate Quotations are in place to maximize all pricing components of sales and catering opportunities and achieve positive group market share.
• Support various on‑property RDOSs and area marketing teams in coordinating hotel‑level marketing, sales and public relations activities. Liaise with regional support and brand teams to provide maximum benefit to hotel performance.
• Support the Cluster Revenue Managers / On‑Property Revenue Manager and RMCC to establish an optimal mix, review and validate forecasts, develop strategies for different demand periods and review and approve retail and group pricing strategies.
• Develop and maintain strong relationships with all stakeholders—owners, hotel teams, Hilton Matrix support teams—to ensure commercial benefits of the hotel.
• Prepare and conduct quarterly business reviews with the owners and their representative company.
• Liaise with VP of Operations, present commercial strategies to the Regional Team and key stakeholders.
• Consistently conform to Hilton brand standards and corporate identity, utilizing all communication tools under the guidance of regional marketing and BPS.
• Keep in touch with market trends and review/amend strategies accordingly in line with evolving market conditions.
• Participate in the leadership activity of the hotel and region.

A Commercial Manager serving Hilton brands is always working on behalf of our guests and working with other team members. To successfully fill this role you should maintain the attitude, behaviours, skills and values that follow:

• Minimum of 3 years hospitality/travel industry experience in a revenue generating or commercial services role.
• Minimum of 3 years of experience presenting sales plans and presentations to senior‑level executives and constituent groups.
• 3 years experience working in a collaborative/matrixed environment.
• 3 years working with departmental financial data to make strategic/tactical decisions.
• 3 years of experience evaluating and identifying business opportunities for a business.
• At least 3 years of experience managing a sales or commercial team.
• Fluent in English and in French.

• 3 years working in a multi‑complex hotel/travel industry environment.
• Experience in multiple disciplines with knowledge of Marketing, eCommerce and Finance.

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

EOE / AA / Disabled / Veterans

Required Experience: Manager

Key Skills: Forecasting, Hyperion, Cost Management, Construction Estimating, QlikView, Bus Driving, Analysis Skills, HubSpot, Salesforce, Market Research, Negotiation, Financial Planning

Employment Type: Full‑Time

Department / Functional Area: Sales

Experience: Years

Vacancy: 1