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Descripción de la vacante
A leading Outsourcing/BPO consultancy is seeking a German-speaking Customer Service Representative to support a dynamic travel & tourism client. The role is remote, based in Lisbon. The ideal candidate will have excellent communication skills in German and English, previous customer service experience is a plus. This position offers competitive compensation and career development opportunities within the BPO industry.
Servicios
Formación
- Fluent in German (C2) and English (B2+).
- Previous experience in customer service is a plus.
- Strong communication skills across multiple platforms.
Responsabilidades
- Handle inquiries across phone, email, chat, and social media.
- Assist with issue resolution to boost customer satisfaction.
- Maintain accurate case updates in internal systems.
Conocimientos
Join a leading Outsourcing/BPO consultancy looking to onboard a German-speaking Customer Service Representative to support their dynamic travel & tourism client. This is a fantastic opportunity to grow your career remotely from Lisbon!
Location: Lisbon, Portugal
Work Model: Remote
Employment Type: Fixed term (6 months)
Industry: Travel & Tourism / BPO
Languages: German (C2) & English (B2+)
Compensation: Base salary + performance incentives
Your Responsibilities
- Handle inquiries across phone, email, chat, and social media
- Maintain accurate case updates in internal systems
- Build positive relationships through prompt and courteous support
- Assist with issue resolution to boost customer satisfaction
- Collaborate with team members and leadership to meet goals
- Share feedback to improve processes and service quality
What You Need to Succeed
- Native or fluent German speaker (C2) and fluent in English (B2+)
- Previous customer service experience is a plus
- Strong communication skills on multiple platforms
- Basic troubleshooting and tech-savvy mindset
- Quick learner, organized, and detail-oriented
- Team player who adapts well in fast-paced environments
What We Offer
- Work with a leading global travel & tourism brand
- Competitive salary with performance-based incentives
- Career development opportunities in the BPO industry
- Collaborative and supportive team environment
- Access to exclusive travel perks and discounts
Ready to grow your career in a vibrant, remote role? Apply today!
* El índice de referencia salarialse calcula en base a los salarios que ofrecen los líderes de mercado en los correspondientes sectores. Su función es guiar a los miembros Prémium a la hora de evaluar las distintas ofertas disponibles y de negociar el sueldo. El índice de referencia no es el salario indicado directamente por la empresa en particular, que podría ser muy superior o inferior.