Customer Service Representative with German (Lisbon)

Wibit Consulting & Services (WibitCS); España; A distancia; EUR 28.000 - 35.000; Jornada completa

Descripción de la vacante

A leading Outsourcing/BPO consultancy is seeking a German-speaking Customer Service Representative to support a dynamic travel & tourism client. The role is remote, based in Lisbon. The ideal candidate will have excellent communication skills in German and English, previous customer service experience is a plus. This position offers competitive compensation and career development opportunities within the BPO industry.

Servicios

Competitive salary

Performance-based incentives

Exclusive travel perks and discounts

Career development opportunities

Formación

• Fluent in German (C2) and English (B2+).
• Previous experience in customer service is a plus.
• Strong communication skills across multiple platforms.

Responsabilidades

• Handle inquiries across phone, email, chat, and social media.
• Assist with issue resolution to boost customer satisfaction.
• Maintain accurate case updates in internal systems.

Conocimientos

German (C2)

English (B2+)

Communication skills

Customer service experience

Tech-savvy

Team player

Descripción del empleo

Join a leading Outsourcing/BPO consultancy looking to onboard a German-speaking Customer Service Representative to support their dynamic travel & tourism client. This is a fantastic opportunity to grow your career remotely from Lisbon!

Location: Lisbon, Portugal
Work Model: Remote
Employment Type: Fixed term (6 months)
Industry: Travel & Tourism / BPO
Languages: German (C2) & English (B2+)
Compensation: Base salary + performance incentives

Your Responsibilities

• Handle inquiries across phone, email, chat, and social media
• Maintain accurate case updates in internal systems
• Build positive relationships through prompt and courteous support
• Assist with issue resolution to boost customer satisfaction
• Collaborate with team members and leadership to meet goals
• Share feedback to improve processes and service quality

What You Need to Succeed

• Native or fluent German speaker (C2) and fluent in English (B2+)
• Previous customer service experience is a plus
• Strong communication skills on multiple platforms
• Basic troubleshooting and tech-savvy mindset
• Quick learner, organized, and detail-oriented
• Team player who adapts well in fast-paced environments

What We Offer

• Work with a leading global travel & tourism brand
• Competitive salary with performance-based incentives
• Career development opportunities in the BPO industry
• Collaborative and supportive team environment
• Access to exclusive travel perks and discounts

Ready to grow your career in a vibrant, remote role? Apply today!