Customer service with German (Lisbon)

Wibit Consulting & Services (WibitCS); España; Presencial; EUR 30.000 - 40.000; Jornada completa

Descripción de la vacante

A leading global outsourcing company seeks customer service representatives fluent in German and English in Lisbon, Portugal. Join a vibrant team assisting customers across multiple channels, offering growth opportunities and travel perks. Ideal candidates will have at least one year of experience and strong communication skills. Apply now for a chance to advance your career in this exciting environment.

Servicios

Performance-based incentives

Travel discounts

Growth opportunities

Formación

• 1+ year experience in customer service, preferably in tech/travel.
• Able to work rotating shifts between 5AM–10PM, Mon–Fri.
• Quick learner with new software and systems.

Responsabilidades

• Engage with customers across phone, email, chat, and social media.
• Provide product and service information clearly and professionally.
• Assist with basic troubleshooting and technical questions.
• Accurately document customer cases in internal systems.

Conocimientos

Fluency in German

Fluency in English

Strong communication skills

Problem-solving mindset

Descripción del empleo

Are you fluent in German and ready to kick-start your career in one of Europe’s most vibrant cities? Join a global leader in outsourcing services and represent a major travel brand known for its outstanding customer care. If you're passionate about service, tech-savvy, and eager to grow, this is the opportunity for you!

Location: Lisbon, Portugal (On-site)
Employment Type: Fixed-term (6 months) with potential for extension or permanent hire
Industry: Travel & Tourism / BPO
Languages: German (C2) & English (B2+)
Compensation: Base salary + performance bonuses

What You’ll Do

Engage with customers across phone, email, chat, and social media
Provide product and service information clearly and professionally
Assist with basic troubleshooting and technical questions
Accurately document customer cases in internal systems
Escalate complex issues when necessary for resolution
Collaborate with internal teams to ensure timely support
Manage service ticket queues and prioritize effectively
Contribute ideas to improve customer service processes

What We’re Looking For

• Native/Fluent in German (C2) + Fluent in English (B2+)
• 1+ year experience in customer service (preferably in tech/travel)
• Strong communication skills across all channels
• Able to handle technical issues with a structured approach
• Quick learner with new software and systems
• Team player with problem-solving mindset
• Detail-oriented and able to manage multiple tasks
• Willingness to work rotating shifts between 5AM–10PM, Mon–Fri

What’s on Offer

• Work for a world-renowned travel brand
• Performance-based incentives
• Growth opportunities within a top BPO employer
• Collaborative and international work culture
• Travel discounts and exclusive perks
• And more great benefits!

Dreaming of living in Lisbon and helping people while building your career? Apply now and take off with us!