Regulatory Case Executive (French)

eDreams ODIGEO; Barcelona; Presencial; EUR 30.000 - 40.000; Jornada completa

Descripción de la vacante

A leading travel tech company in Barcelona is seeking an experienced Regulatory Case Executive. This role involves managing consumer regulatory complaints and collaborating with legal teams. Ideal candidates will have a background in tourism, excellent communication skills, and the ability to handle sensitive customer issues. The position offers a hybrid work environment with a focus on flexibility and employee well-being.

Servicios

Prime Plus membership

Performance-based bonuses

Continuous learning opportunities

Flexible benefits

Relocation support

Formación

• Background in tourism is required for daily work.
• Familiarity with legal vocabulary at a native level in French.
• Proficient level of English is a must.
• Experience in legal case management and tourism-related regulations.
• Ability to work with Gsuite.

Responsabilidades

• Manage legal customer complaints including consumer organization files and regulatory cases.
• Collaborate with Legal Counsels on customer complaints.
• Support VIP and sensitive customer complaints.
• Measure and report on the results of initiatives.

Conocimientos

Excellent writing and communication skills

Customer-oriented

Ability to work under pressure

Analytical capacity

Negotiation skills

Herramientas

CRM tools

GDS Amadeus and/or Galileo knowledge

Descripción del empleo

Overview

As you contemplate your future you might be asking yourself whats the next step? Start your journey with us

Were seeking an experienced Regulatory Case Executive to join our eDreams ODIGEO Communications team which is in a strong growth environment and will be based in our Barcelona office to manage consumer regulatory complaints directly reporting to the VIP Customer Communications Team Lead This role is a great opportunity to explore multiple eDO business areas as it is a position working crossfunctionality as well as to improve your knowledge of ecommerce tourism consumer and data protection regulations If youre ready to soar were ready to take you there

Why eDreams ODIGEO

Join the worlds leading travel subscription platform and one of the largest ecommerce businesses in Europe

Millions of customers every year across 44 markets 5 brands over 75 million Prime members since launching in 2017

More than 100 million searches per day on our websites more than 6 billion AI daily predictions

Over 1700 employees More than 60 different nationalities from all continents 99 permanent contracts

Were a leading travel tech company revolutionising the travel booking experience through our consumer insight innovative technology market leadership and Prime the worlds first travel subscription program

The Roles Key Responsibilities and Tasks

What you will do

As an eDOer you will have clear objectives great challenges and a clear overview of how your work contributes to the global company project and its customers As a Regulatory Case Executive in the Communications team you will be in charge of :

• Manage legal customer complaints such as consumer organisation files customer court cases and regulatory consumer cases;
• Manage data protection consumer rights cases;
• Collaborate on coordinating Legal inquiries with Legal Counsels related to customer complaints to ensure excellent service;
• Support other VIP tasks such as : VIP and sensitive customer complaints social care channels and customer complaints addressed directly to CSM members;
• Support VIP Communications projects by collaborating with the team members when required;
• Measure analyse and report on the results of initiatives

What you need to succeed

Good to have

Background in Tourism will be required in your daily work; Used to work with CRM tools; Ability to work with Gsuite; Excellent writing and communication skills you should be able to work with legal vocabulary and have excellent grammar at a native level in French; Proficient level of English is a must Advanced experience in quality monitoring tools and techniques both online and offline transactions and implementing scalable solutions

Job Requirements

Bring your unique perspective speak up and offer disruptive solutions Youll have the opportunity to learn and grow while making a real impact on our team Heres what you need to succeed :

Personal skills

Passionate for the travel industry; Acute sense of judgement tact diplomacy and crisis communication; Analytical capacity problemsolving mindset and organised; Customeroriented used to or comfortable working under pressure and constantly prioritising with a passionate mindset and eager to learn and a great teamwork attitude; Ability to negotiate on a winwin perspective

Valuable

Experience in legal case management tourismrelated GDPR tourism and consumer regulations Other languages will be an advantage including : German Italian Norwegian Swedish Dutch Portuguese Catalan Euskera andor Galician; It will be a plus to have experience in PR media relations VIP management andor Social Media management; Experience in handling VIP accounts andor sensitive customer complaints; GDS Amadeus andor Galileo knowledge will be a plus; Proven successes in both traditional and interactive claims channels

Whats in it for you

The best talent deserves the best benefits

At eDO we want you to be a part of our success story and great culture Heres what we offer :

• A rewarding Compensation package Prime Plus membership Competitive salary and benefits package including flexible benefits performancebased bonuses birthday day off discounts and partnerships relocation support and the possibility of choosing your equipment and even better keeping it for free after 3 years
• Continuous learning to fuel your growth and explore new horizons Learn and grow with free Coursera access soft skills workshops tech training leadership development and more
• Plus enjoy a great onboarding program Grow opportunities to empower your career and unleash your potential
• Personalised career paths and the eVOLVE Program will help you discover grow and thrive
• Internal mobility opportunities let you pursue horizontal career changes and promotions
• Your Wellbeing is our Priority Embrace Freedom and Flexibility

At eDO we value flexibility employee care and transparency We offer a hybrid homeoffice model focused on outcome not timeinseat Youll be able to find the right workpersonal life balance that suits you best

Work hard party hard We believe in having fun and connecting with colleagues Join eDO for afterwork events padel tournaments parties and more Create communities based on your passions like sports and music

Come to work as you are with no dress code and enjoy free fruit coffee and tea at our offices Enjoy a dynamic and healthy environment Be innovative take risks and share your ideas Our diverse and openminded teams support high performance learning and growth Youll work in an Agile Mindset environment with recognition at our core

Wanna take a peek into what its like to work at eDO? Follow us on LinkedIn and discover more about life at eDO

If you are ready for a career opportunity with unmatched benefits continuous learning and a supportive worklife balance look no further Take your career to new destinations by applying now and help our diverse inclusive and passionate team shape the future of travel now