Luxury Reservation Consultant (Arabic Speaker) PART-TIME

AccorCorpo; Barcelona; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A global hospitality company is looking for a Guest Relations Agent in Barcelona. The ideal candidate will have experience in sales and customer service, fluent in Arabic and English, and a passion for travel. You will engage authentically with guests, book luxury travel experiences, and be part of a diverse team. Training and a supportive environment are part of the package, along with health insurance and various discounts.

Servicios

Exclusive discounts

Daily meal allowance

Private health insurance

Incentive plan

Community involvement opportunities

Formación

• Relevant experience in sales, customer service, hospitality, or tourism.
• Native or proficiency level in Arabic and fluency in English.
• Genuine interest in travel and hospitality.

Responsabilidades

• Respond to guest requests creatively and authentically.
• Book global travel experiences while understanding guest needs.
• Make thoughtful recommendations for guest accommodations.

Conocimientos

Sales experience

Customer service

Hospitality experience

Fluency in Arabic

Fluency in English (C1-C2)

Tech-savvy

Active listening

Strong communication

Customer service principles

Team player

Descripción del empleo

Overview

Your mission will be to serve as the connection between Accor and our guests through :

• Responding to guests requests in an unscripted environment, where we are known as Heartists (Heart + Artist). Everything we do comes from the heart, and you have the freedom to be creative in your guest conversations
• Having authentic conversations while you book global travel experiences to luxury destinations
• Sharing your knowledge and your passion for hospitality, making thoughtful recommendations to help your guests choose the right room and package for their needs

What is in it for you?

• Great welcoming plan: You will have a specific training plan for one month that will help you understand more about our culture, values, business and quality standards, helping you feel comfortable and confident when taking your first calls.
• Inclusive and international workplace: Join a diverse, inclusive, and enjoyable work environment where we benefit from the diversity of over 30 nationalities.
• Collaborative atmosphere: Engage with a team of passionate individuals dedicated to excellence. You will be joining a dynamic new team excited to meet you and welcome you aboard!
• Exclusive discounts: Benefit from attractive discounted rates at our iconic properties worldwide.
• Daily meal allowance: Enjoy daily meals with our food allowance
• Health & Wellbeing: We provide you with private health insurance and activities to support wellness initiatives
• Incentive plan: Earn rewards based on smart goals
• Global reach: Make a global impact by connecting with guests from around the world.
• Community involvement: Participate in opportunities to give back and make a positive impact in the community.

Qualifications

Your experience and skills include :

• Relevant experience: Background in sales, customer service, hospitality, or tourism. Luxury travel experience is a plus.
• Language skills: Native or proficiency level in Arabic and fluency in English (C1-C2).
• Tech savvy: Comfortable with computers and new software.
• Passion for travel: Genuine interest in travel and hospitality.
• Active listener: Ability to understand and respond to guests' needs.
• Excellent communicator: Strong verbal and written communication skills.
• Customer service: Solid understanding of service principles and best practices
• Responsible: Strong sense of responsibility and accountability.
• Eager to learn: Curious and eager for self-development.
• Team player: Collaborative and respectful in a diverse multicultural environment.
• Availability: Start September - October 2025

Additional Information

Our Commitment to Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

What It’s Like to Work at Accor Global Reservation Centre:

GRC Barcelona

GRC Barcelona

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