Customer Service Representative with French (Lisbon)

Wibit Consulting & Services (WibitCS); España; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A global travel and tourism leader in Lisbon is seeking a French-speaking Customer Service Representative. You will handle customer queries across various platforms, provide accurate information, and assist with troubleshooting. The ideal candidate is fluent in French and possesses strong communication skills. This role offers a competitive salary with performance incentives and opportunities for career growth in a supportive, multicultural environment.

Servicios

Competitive salary

Bonus incentives

Exclusive travel perks & discounts

Career growth opportunities

Formación

• Minimum 1 year of customer service experience.
• Ability to work rotating shifts from Monday to Friday.
• Detail-oriented with a fast learning ability.

Responsabilidades

• Handle customer queries via phone, email, chat & social media.
• Provide clear and accurate information about products and services.
• Assist with troubleshooting and escalate complex issues.

Conocimientos

Native/fluent French (C2)

Solid English skills (B2+)

Strong communication skills

Tech-savvy

Ability to troubleshoot

Descripción del empleo

Are you passionate about delivering outstanding customer experiences? Join a global travel & tourism leader in Lisbon! We’re looking for a French-speaking Customer Service Representative ready to support clients across multiple platforms with professionalism and empathy.

Location: Lisbon, Portugal
Work Model: On-site
Employment Type: Fixed-term (6 months) with potential extension or permanent contract
Industry: Outsourcing | BPO | Travel & Tourism
Languages: French (C2), English (B2+)
Compensation: Base salary + performance incentives

What You’ll Be Doing:

Handle customer queries via phone, email, chat & social media
Provide clear and accurate information about products and services
Assist with troubleshooting and escalate complex issues when needed
Accurately document interactions and manage your ticket queue
Work cross-functionally with tech and service teams
Contribute to process improvements with feedback and ideas

What We’re Looking For:
Native/fluent French (C2) & solid English skills (B2+)
Minimum 1 year of customer service experience
Strong communication skills across platforms
Ability to troubleshoot and follow structured procedures
Fast learner, detail-oriented, and tech-savvy
Team player who thrives in fast-paced environments
Willingness to work rotating shifts: Monday to Friday, 6AM–10PM

What’s On Offer:
Join a top global travel brand
Competitive salary + bonus incentives
Career growth in the BPO industry
Supportive and multicultural team
Exclusive travel perks & discounts
And many more benefits!

Apply now and bring your French fluency to a vibrant international workplace in Lisbon!