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Customer Support Officer (English & Spanish speaking)

IronFX
Barcelona
Teletrabalho
EUR 24.000 - 36.000
Descrição da oferta de emprego

IronFX is a leading global online broker specialising in Forex, CFDs, Commodities and Spot Metals since 2010. On behalf of IronFX, we are looking to hire a motivated Customer Support Officer (Spanish / English speaking) to join our growing and dynamic and growing customer support team full remotely !

Job Description :

  • Provide support to customers via live chat, email and / or telephone
  • Resolve client queries and provide support when required
  • Be the liaison between client’s requests, customer service and back office operations
  • Offer support to the Business Development Managers
  • Ensure that all client’s requests are processed on time with no delays
  • Provide a quality customer support during the account opening stages as well as throughout the existence of the trading account
  • Promote the Company’s services
  • Drafting, monitoring daily reports and completing tasks assigned to them by the Head of Department or Management at a high level

Job Requirements :

  • Business fluency in English AND Spanish, both verbal and written is a must
  • Previous relevant experience (6 months-2 years) in online customer support (emails / live chat) or a similar role is a must
  • Experience and knowledge of using Microsoft Office / Outlook is a must
  • University Degree in Business Administration or a relevant degree
  • Ability to work under pressure in a fast-paced environment
  • Excellent communication and multitasking skills
  • Good time management and priority handling
  • Initiative to find answers to new questions
  • Ability to diagnose and resolve problems

Remuneration & Benefits :

  • Competitive salary based on candidate’s experience and skills
  • Performance-based bonus (on a monthly basis)
  • Full remote work
  • Friendly, fast-paced, multinational and supportive working environment
  • Monday-Friday; 9-hour shifts including1 hour lunch break (on a weekly rotation); between 07 : 00-22 : 00 Cyprus time
  • 1 week night shift, once per month
  • Twice-a-year (for the duration of 1 month) working hours will be as follows; Saturday-Wednesday (Thursday & Friday off); 12 : 00-20 : 00 Cyprus time
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* O salário de referência é obtido com base em objetivos de salário para líderes de mercado de cada segmento de setor. Serve como orientação para ajudar os utilizadores Premium na avaliação de ofertas de emprego e na negociação de salários. O salário de referência não é indicado diretamente pela empresa e pode ser significativamente superior ou inferior.

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