Finnish-Speaking Technical Support Advisor Malaga, Spain

Cross Border Talents; Málaga; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A multinational technology BPO company in sunny Malaga is hiring a Finnish-Speaking Technical Support Advisor. The role involves providing 1st-level IT support, troubleshooting, and using ITSM systems. Ideal candidates are fluent in Finnish and have experience in IT support with strong technical knowledge. Join a dynamic team and enjoy a positive work environment while benefiting from excellent training and development opportunities.

Servicios

Career growth opportunities

Comprehensive training

Competitive salary & benefits

Work-life balance

Formación

• Fluent in Finnish with strong written and spoken skills.
• Experience providing 1st or 2nd level IT support in a corporate environment.
• Strong technical skills in troubleshooting hardware and software.

Responsabilidades

• Provide 1st-level IT support via phone, email, and chat.
• Assist employees with troubleshooting and system operations.
• Monitor and categorize IT tickets in the ITSM system.

Conocimientos

Fluent Finnish speaker (C1 level)

Good command of English

Experience in IT support

Strong technical knowledge

Familiarity with ITSM ticketing systems

Analytical and problem-solving mindset

Customer-focused approach

Willingness to learn and grow

Herramientas

Windows 10

Office 365

MS Teams

ServiceNow

Descripción del empleo

Finnish-Speaking Technical Support Advisor Malaga, Spain

Job Openings Finnish-Speaking Technical Support Advisor Malaga, Spain

About the job Finnish-Speaking Technical Support Advisor Malaga, Spain

Are you fluent in Finnish and passionate about IT support? This is your chance to join a leading multinational technology BPO company in sunny Malaga !

Why Join Us?

• Exciting international workplace Be part of a dynamic and multicultural team.
• Career growth opportunities Access to specialized courses and development programs.
• Comprehensive training Get fully paid training on company processes and technology.
• Competitive salary & benefits Based on your experience, skills, and performance.
• Work-life balance A structured schedule with no overnight shifts.

Your Responsibilities

• Provide 1st-level IT support via phone, email, and chat.
• Assist employees with system operations, troubleshooting, and peripheral devices.
• Perform root cause analysis to resolve technical issues.
• Monitor and categorize IT tickets in the ITSM system.
• Use knowledge databases to provide quick and accurate resolutions.
• Collaborate with 2nd-level support teams and external service providers.

What Were Looking For

• Fluent Finnish speaker (C1 level) with strong written and spoken skills.
• Good command of English to communicate effectively within the team.
• Experience in IT support 1st or 2nd level support in a corporate environment.
• Strong technical knowledge including Windows 10, Office 365, MS Teams, and hardware/software troubleshooting.
• Familiarity with ITSM ticketing systems ideally ServiceNow.
• Analytical and problem-solving mindset to handle technical challenges effectively.
• Customer-focused approach with a strong sense of responsibility.
• Willingness to learn and grow with motivation to develop technical and soft skills.

What We Offer

• Excellent remuneration package based on experience and performance.
• Full paid training on company procedures and technology.
• Career development programs including specialized courses and language training.
• Positive and friendly work environment in a collaborative and creative team.
• Guidance and support to help you reach your career potential.
• Work schedule: Monday to Sunday, 09:00 AM - 06:00 PM (39 hours per week).
• Prime location: Office based in the heart of Malaga.

Why Malaga?

Malaga offers stunning beaches, a warm Mediterranean climate, and a rich cultural scene. Its a thriving expat destination with a great work-life balance, affordable cost of living, and a welcoming community. Enjoy a fulfilling career while experiencing the best of Spains coastal lifestyle.

Ready to take the next step? Apply today and start your journey with us!