Customer service back office

PIMEC; Granollers; Presencial; EUR 22.000 - 23.000; Jornada completa

Descripción de la vacante

An international company in Granollers, Spain, is seeking a service back office responsible for administrative activities in the service department. The ideal candidate will manage quotes, sales orders, and contracts, requiring strong English communication skills and familiarity with MS Office. This position is fully on-site, offering a gross annual salary of 22,000€ to 23,000€. Flexible hours from Monday to Friday are available.

Formación

• Advanced English in writing, listening and speaking.
• Experience in a similar position is a plus.
• Well organized, sociable, versatile, multi-task, autonomous.

Responsabilidades

• Creation and follow-up of quotes, sales orders, purchases, loans, and invoices.
• Manage courier and customer clearance including package handling.
• Handle non-conformities and service contracts.

Conocimientos

Advanced English (minimum B2)

Proactive in solving administrative issues

Good communication skills

Organized and multitasking

Educación

Intermediate vocational qualification in business administration

Herramientas

MS Office

ERP and CRM software (especially SAP)

Descripción del empleo

Overview

International Swiss company dedicated to the production of measure and analysis instruments for industry. Needs for the sales center located in Granollers (Barcelona) a service back office responsible for the administrative activities for the service department and depending on the local technical office responsible.

Responsibilities

• Creation and follow-up of quotes, sales orders, purchases, loans and invoices related to service department
• Courier and customer clearance including package handling
• Non conformities management
• Service contract management

Requirements

• Advanced English in writing, listening and speaking (minimum B2)
• Intermediate vocational qualification (CFGM) in business administration or similar
• Advanced level in MSOffice and Windows
• Proactive to solve administrative issues and consistent to bring a final solution
• Well organized, sociable, versatile, multi-task, autonomous
• Good communication skills
• Experience in similar position will be a plus
• Valuable experience in ERP and CRM software, especially SAP

We offer

• Working 40 hours per week
• Continuous journey flexible starting from 8:00 to 9:00 and finish time until 17:00 to 18:00 to be agreed with the employee from Monday to Friday. Including 30 minutes for lunch
• 100% on-site position
• Gross annual salary between 22.000€ and 23.000€