Norwegian-Speaking Technical Support Advisor Malaga, Spain

Cross Border Talents; Málaga; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A leading multinational BPO technology company in Malaga is seeking a Norwegian-Speaking Technical Support Advisor. You will provide 1st-level IT support, assist employees with system operations, and resolve technical issues. Ideal candidates have strong knowledge of Windows 10, Office 365, and experience in IT support. This role offers a competitive salary, fully paid training, and opportunities for career growth.

Servicios

Competitive salary

Full paid training

Career development programs

Friendly and dynamic work environment

Formación

• Fluent in Norwegian (C1 level) both written and spoken.
• Good command of English (B2 level).
• Experience in 1st or 2nd level IT support, ideally in a large company environment.
• Strong knowledge of Windows 10, Office 365, MS Teams.
• Familiarity with ITSM ticketing systems (ServiceNow preferred).
• Analytical mindset and problem-solving skills.
• High customer service orientation and attention to detail.
• Willingness to learn and develop technical skills.

Responsabilidades

• Provide 1st-level IT support via phone, email, chat, and self-service portal.
• Assist employees with system operations and troubleshooting.
• Perform root cause analysis and resolve technical issues remotely.
• Monitor and categorize IT tickets in the ITSM system.
• Use internal knowledge databases for efficient issue resolution.
• Collaborate with 2nd-level support teams and external providers.

Conocimientos

Fluent in Norwegian (C1 level)

Good command of English (B2 level)

Experience in 1st or 2nd level IT support

Strong knowledge of Windows 10, Office 365, MS Teams

Familiarity with ITSM ticketing systems

Analytical mindset

Problem-solving skills

Customer service orientation

Attention to detail

Willingness to learn and develop

Herramientas

ServiceNow

Descripción del empleo

Job Openings Norwegian-Speaking Technical Support Advisor Malaga, Spain

About the job Norwegian-Speaking Technical Support Advisor Malaga, Spain

Are you a Norwegian speaker with a passion for IT and customer support? Join a leading multinational BPO technology company in the beautiful city of Malaga !

Why Join Us?

• Work in a multicultural and international environment
• Career growth opportunities with specialized training
• Competitive salary and benefits package
• Fully paid training on company processes and technology
• Office in the heart of Malaga

Responsibilities:

• Provide 1st-level IT support via phone, email, chat, and self-service portal
• Assist employees with system operations and troubleshooting
• Perform root cause analysis and resolve technical issues remotely
• Monitor and categorize IT tickets in the ITSM system
• Use internal knowledge databases for efficient issue resolution
• Collaborate with 2nd-level support teams and external providers

Requirements:

• Fluent in Norwegian (C1 level) both written and spoken
• Good command of English (B2 level)
• Experience in 1st or 2nd level IT support, ideally in a large company environment
• Strong knowledge of Windows 10, Office 365, MS Teams
• Familiarity with ITSM ticketing systems (ServiceNow preferred)
• Analytical mindset and problem-solving skills
• High customer service orientation and attention to detail
• Willingness to learn and develop technical skills

What We Offer:

• Competitive salary based on experience and performance
• Full paid training on company tools and processes
• Career development programs and specialized courses
• Friendly and dynamic work environment
• Guidance and support for career growth
• Work schedule: Monday to Sunday, 09:00 AM - 06:00 PM (39 hours per week)
• Office in central Malaga

Why Malaga?

• Warm Mediterranean climate and beautiful beaches
• Affordable cost of living and excellent quality of life
• Thriving international expat community
• Rich cultural heritage and vibrant social scene

Ready to start your journey? Apply today!