Jobs in Zaragoza, Spain

Omega CRM is a Merkle & Dentsu company, leader in the development of Customer Experience services, with over 20 years of experience in applying technology to marketing and fostering unique customer relationships. We are seeking a Senior QA Specialist.

A Senior QA Specialist at Omega ensures the quality of final products by understanding all relevant processes. They should have strong knowledge of tools necessary for their daily tasks and possess analytical skills to define comprehensive test cases based on experience. The role also involves managing less experienced team members across projects, including task assignment and coordination.

Main Responsibilities

• Create detailed test cases based on documentation or business requirements, defining expected results.
• Identify potential risks or issues from inconsistencies in project requirements.
• Support execution of test cases, ensuring high quality and efficiency, and report results in detail.
• Manage defects with project management tools, preparing reports for tracking.
• Collaborate with clients during UAT.
• Provide task estimations and report progress.
• Demonstrate proficiency with QA tools used in the project.
• Acquire and maintain functional knowledge of assigned projects.
• Detect, communicate, and contribute solutions for risks and issues in project development.
• Contribute to testing strategies and QA phases within projects.
• Support and coordinate QA tasks across projects, mentoring less experienced team members.
• Identify tools to optimize task efficiency.
• Ensure quality of test plans and executions by the team.
• Monitor incidents and defects detected by the team or themselves.

Mandatory Skills

• At least 4 years in a similar role.
• Ability to analyze documentation, create test cases, execute manual tests, and report defects.
• Support development teams by reviewing and ensuring code quality.
• Basic knowledge of test automation tools like Selenium, Katalon, or UFT.
• ISTQB certification is a plus.
• Experience with Salesforce projects.
• Good communication and teamwork skills.
• Knowledge of defect management tools such as Jira.
• English proficiency at C1 level.

What We Offer

• Permanent contract
• Flexible schedule for work-life balance
• Training & certifications with main partners
• Home office options
• Flexible benefits (public transport tickets, meal vouchers, etc.)
• Health insurance
• Our commitment to social responsibility

About Us

Omega CRM, a Merkle company, is a global digital firm specializing in enhancing the Business Experience (BX) through customer-centric solutions, technology, data, and AI. As part of Merkle and the dentsu group, we are Spain’s largest Customer Experience Management agency, with over 23 years of experience, 580+ professionals from 24 nationalities, and 2,500+ certifications. We are leaders in the Salesforce ecosystem in Spain, serving industries such as Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel customer experiences. Our client satisfaction rating is 4.9/5, and we have received awards like Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia). We believe in growth through our people, guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.