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Customer Support Specialist
Descrizione del lavoro
A customer-focused company is seeking a dedicated Customer Support Representative to join their international team. The role requires fluency in French and English with strong problem-solving skills. You will be responsible for handling customer inquiries and troubleshooting technical issues. The position offers a salary of 1700 EUR gross per month, with opportunities for skill development and potential hybrid work after six months.
Servizi
Competenze
- Fluent in French and English at C1 level.
- At least 1-2 years of experience in BPO or with US customers.
Mansioni
- Handle inbound and outbound requests from customers.
- Troubleshoot technical issues and provide solutions.
- Assist customers with spare parts and purchases.
Conoscenze
Customer Support Representative - French English Are you a French‑speaking professional with a passion for exceptional customer experience and technical troubleshooting Were looking for a dedicated Customer Support Representative (French English) to join our international team in Bulgaria. This is your chance to be part of a dynamic multilingual environment supporting one of the worlds leading heavy equipment brands.
Handle inbound and outbound requests via phone email chat and webform from end consumers and CATs retailers. Troubleshoot basic technical issues and provide solutions effectively. Assist customers with spare parts search and purchases. Deliver accurate information and ensure every customer feels supported and valued.
French C1 English C1 (Both languages at an advanced level are required). Customer-first mindset and excellent communication skills. Strong problem‑solving ability and attention to detail. At least 1‑2 years of work experience in BPO or experience with US customers.
Salary : 1700 EUR Gross per month. Access structured onboarding and ongoing skill development. Potential for a Hybrid work model after 6 months based on performance. Relocation assistance is available.
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* Il benchmark retributivo si basa sugli obiettivi retributivi dei leader del mercato nei rispettivi settori. È pensato per orientare gli utenti Premium nella valutazione delle posizioni aperte e aiutarli a negoziare la propria retribuzione. Tale benchmark non è fornito direttamente dall'azienda, quindi la retribuzione effettiva potrà risultare anche notevolmente superiore o inferiore.