Italian-Speaking Customer Expert Remote from Greece

EU Best Jobs; Madrid; A distancia; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A leading recruitment firm is looking for a customer service representative in Madrid. The ideal candidate will have excellent Italian and very good English language skills, along with experience in customer service for premium brands. The role includes delivering exceptional service and troubleshooting customer inquiries. Competitive salary with relocation support to Greece offered, including healthcare benefits and training opportunities.

Servicios

Relocation support

Competitive salary (14 salaries per year)

Health care benefits

Full training by certified instructors

Professional growth opportunities

Free online Greek language courses

Relaxing break areas

Formación

• Previous experience in customer service ideally in a premium or luxury brand.
• Ability to handle sensitive cases.

Responsabilidades

• Deliver exceptional customer service.
• Perform troubleshooting.
• Call collect and analyze customer feedback.
• Escalate cases when necessary and follow up.
• Collaborate with internal teams to resolve cases quickly.

Conocimientos

Excellent Italian language skills

Very good English communication skills

Strong interpersonal skills

Good computer literacy

Educación

Bachelor’s degree preferred

Herramientas

CRM systems

Descripción del empleo

What you will do

• Deliver exceptional customer service.
• Perform troubleshooting.
• Call collect and analyze customer feedback.
• Escalate cases when necessary and follow up to guarantee customer satisfaction.
• Show empathy and professionalism in every interaction whether written or verbal.
• Manage customers and support them with a premium experience.
• Collaborate with internal teams to resolve cases quickly and efficiently.
• Consistently meet performance targets and quality standards.

What you will bring

• Excellent Italian language skills.
• Very good English communication skills.
• Previous experience in customer service ideally in a premium or luxury brand.
• Strong interpersonal skills with the ability to handle sensitive cases.
• Good computer literacy.
• Familiarity with CRM systems is a plus.
• Bachelor’s degree preferred.

What we offer

• Complete support to help you ease your relocation to Greece (we cover flight tickets, hotel accommodation support, and house searching process).
• Competitive monthly salary (14 salaries per year).
• Health care benefits and numerous other discounts.
• Full training by certified instructors.
• Professional growth & development opportunities.
• Special events as well as community & social responsibility initiatives.
• Free online Greek language courses.
• State-of-the-art premises providing a great working environment with relaxing break areas.

Key Skills

Hr Executive Recruitment, Internship, AIX, Fleet, Information Technology Sales

Employment Type: Full Time

Experience: years

Vacancy: 1