Jobs in Valencia, Spain

Head of Program Management & Client Engagement (m/f/d) at Solvd Group. To lead the engagement and project delivery function across Solvd Group, overseeing all client-facing programs, professional services, and strategic accounts. This role is the primary interface for key clients on program setup, delivery governance, and commercial follow-through. It includes leadership of the central PMO, enabling standardized execution across Solvd, and ensuring professional service offerings are scoped, sold, and delivered with consistency and value.

• Lead and operate the Solvd Group Program Management Office (PMO), setting delivery standards, KPIs, risk controls, and reporting structures for all strategic programs.
• Serve as the engagement lead for key clients, overseeing pre-sales, program setup, and governance alignment (e.g., for Allianz Connected Platforms).
• Own the professional services portfolio, including scope design, pricing, resourcing, and delivery oversight for customer-specific implementations and customizations.
• Design and implement group-wide project governance frameworks for strategic, multi-PFC, and local projects, ensuring delivery transparency and issue escalation.
• Align closely with the Product, Engineering, and Procurement teams to ensure contractual and delivery feasibility.
• Drive client satisfaction and account expansion by identifying new project opportunities and shaping repeatable offerings.
• Lead quarterly program reviews, budget vs. forecast performance tracking, and transformation milestone reporting for key accounts.
• Coordinate closely with delivery owners, product owners, and PFC leaders to ensure programs are delivered on time, within budget, and with high quality.
• Contribute to the design of value-based reselling packages and custom onboarding offers tailored to client segments or geographies.
• Establish and lead a high-performance PMO with standardized methods, risk reporting, and visibility tools across all major programs.
• Serve as executive engagement partner to Allianz and other strategic accounts, representing Solvd in governance, budget, and roadmap alignment meetings.
• Ensure >90% of customer programs are delivered within time, scope, and budget with transparent risk management and client satisfaction metrics.
• Design and launch a repeatable professional services model, improving service margins and increasing service-led sales by 20% YoY.
• Act as a commercial enabler for technology and product teams—translating demand into executable delivery and profitable engagements.

• 10+ years in project/program management, customer engagement, or consulting in a complex tech environment.
• Experience in leading PMOs or large-scale delivery organizations with distributed teams and multi-country operations.
• Strong familiarity with professional services delivery, pricing models, and implementation scoping.
• Proven ability to manage large enterprise accounts and negotiate commercial terms in implementation contexts.
• Strong command of project delivery frameworks (Agile, hybrid, PMI, SAFe).
• Background in SaaS, insurance tech, or enterprise transformation preferred.
• Excellent communication, stakeholder management, and presentation skills.

• A highly talented, dynamic, and international team
• Opportunity to make an impact in a global company
• Flexible working arrangements
• Health & well-being offerings
• Company pension & health insurance
• ...

• Executive

• Full-time

• Project Management
• Industries
• Insurance

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.