It jobs in Spain

First/second line IT support for company internal users and contractors.

• Installing, configuring, and troubleshooting user laptops, workstations, printers, mobile devices, and other office IT equipment.
• Configuring, administering, and updating Windows, MAC, and Linux operating systems on user devices.
• Managing user device environment using user device management tools.
• Creating and managing user accounts in OKTA, AD, Azure AD, o365, and other systems.
• Physical network-related tasks (patching, device installation, ports assignment).
• Server and network equipment installation and maintenance, cable patching in data centers and server rooms.
• Keeping an inventory of IT purchases and assets - creating/updating inventory records, assigning equipment to users, auditing inventory, and performing decommissioning.
• Working closely with the facility and security teams to resolve security issues.
• Constant development and improvements of local IT infrastructure.
• Installation and configuration as per solution designs and architecture and following system change requests for office and DC IT infrastructure and computer hardware.
• Accounts management.
• Providing IT assets management according to internal procedures.
• Providing service/system operations and regular/ad-hoc maintenance to ensure fulfillment of service availability and security requirements.
• Providing accurate service/system metrics data and reporting on service/system availability, capacity, and security.
• Timely issues resolution, escalation to third-party suppliers, and problem analysis and resolution.
• Provisioning system updates and deployments according to respective internal procedures.
• User request fulfillment according to established SLAs.
• Performing other duties, as asked by the manager, which are related to this position or IT infrastructure.

• At least 2 years experience in supporting user IT devices hardware and software.
• Bachelor's Degree in IT or related degree.
• Good fluent written and spoken English.
• Good communication and presentation skills.
• Ability to create structured documentation.
• Teamwork skills, ability to take decisions, solve problems independently and in the team and work under high pressure working conditions.
• Fundamental IT skills – hardware, OS, applications, networking, security.
• Experience in deployment and support of Microsoft Windows, MacOS, iOS, Linux operating systems, and business software.
• Experience using and managing workstations in heterogeneous environment, remote management services, file sharing, collaboration, e-mail and directory services.
• Fundamental knowledge of IT procedures and security principles.
• Certifications on IT systems administration/support preferred.
• Enterprise employment experience preferred.