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Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.

As a part of The Brandtech Group , we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.

Role: Global Program Director

Location: Madrid, Spain (O ffice presence expected at minimum 3 days per wee k)

We are seeking an exceptional Global Program Director to join our Madrid office and lead strategic initiatives across two of our most prestigious client accounts, one in the beauty and one in the aviation business . This pivotal leadership role will oversee the implementation and management of processes for multi-site global teams, ensuring the smooth creation of outstanding creative work while maintaining operational excellence and profitability across both the beauty and travel sectors.

Strategic Program Management

• Lead and execute global programs for our beauty and aviation clients , ensuring delivery within scope, timeline, and budget
• Scope, plan and manage programs up to and over €500k, in collaboration with operations and business leads
• Develop consultative relationships with key stakeholders across both client organizations globally
• Establish frameworks and best practices for optimal program outcomes, tailored to the unique needs of beauty and travel industries

Operational Excellence

• Establish and manage all processes for multi-site global teams across multiple regions
• Create and maintain master program documentation, effectively monitoring progress and profitability
• Identify risks and implement mitigation strategies to ensure projects meet client expectations
• Lead and manage project managers globally, setting precedent and standards for each region
• Coordinate development and delivery activities among various project participants and stakeholders

Client Relationship Management

• Serve as primary operations contact for global stakeholders at the beauty and aviation clients
• Present project scopes, cost estimates, schedules, and risk mitigation plans to clients
• Manage the quality control process across all deliverables, ensuring adherence to brand guidelines
• Build strong, trust-based relationships that drive client satisfaction and business growth
• Mentor junior team members and foster a culture of excellence and continuous improvement
• Lead with a strong, exemplary work ethic to ensure best practices are followed at all times
• Collaborate effectively with cross-functional teams including Creative, Strategy, Marketing, and Technology
• Support resource planning and capacity management across global teams
• Oversee program budgets and ensure fiscal responsibility
• Monitor and manage profitability of client engagements
• Manage vendor relationships, costs, quality, and delivery timelines
• Develop accurate cost estimates and manage change order processes

• Bachelor's degree or equivalent experience
• 15+ years of program/project management experience in an agency environment
• Proven track record directing integrated projects for major global clients
• Experience managing multiple projects simultaneously across various platforms
• Strong understanding of creative production processes and digital marketing
• Excellent verbal and written communication skills in English , Spanish would be a plus
• Exceptional organizational and time management abilities
• Commercial acumen with experience in contract and financial management
• Ability to work effectively with globally distributed teams
• Experience in client-facing roles with senior stakeholders
• Extra thumbs up if you have experience with beauty/cosmetics and/or travel/airline industries / Knowledge of production, digital, and creative workflows / Understanding of global marketing operations and follow-the-sun delivery models / Background in implementing efficiency-driving processes and technologies / Experience with in-house agency models

What We Offer

• Opportunity to work with leading global brands in the beauty and travel sectors
• Dynamic, fast-paced environment that encourages innovation
• Professional growth and development opportunities
• Collaborative, diverse team culture
• Competitive compensation package

#LI-AB1 #LI-Onsite #LI-director

Our values shape everything we do:

Be Imaginative to push the boundaries of what’s possible

Be always learningand listening to understand

Be actively pro-inclusive and anti-racist across our community, clients and creations

OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.

OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission,embedding sustainability into every department and through every stage of the project lifecycle.

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