German-Speaking Customer Expert Remote from Greece

EU Best Jobs; Frankfurt; Remote; EUR 30.000 - 45.000; Vollzeit

Zusammenfassung

A leading customer service provider in Frankfurt is seeking a full-time customer service representative. The role involves delivering exceptional service, managing customer relationships, and collaborating with teams. Ideal candidates will have strong German and English communication skills, preferably with experience in premium brands. The company offers competitive salaries, relocation support, and professional growth opportunities.

Leistungen

Complete support for relocation to Greece

Competitive monthly salary

Health care benefits

Full training by certified instructors

Free online Greek language courses

Qualifikationen

• Previous experience in service, ideally in a premium or luxury brand.
• Ability to handle sensitive cases.

Aufgaben

• Deliver exceptional customer service.
• Perform troubleshooting.
• Call collect and analyze customer feedback.
• Escalate cases when necessary.
• Manage customers and support them with a premium experience.
• Collaborate with internal teams to resolve cases quickly.
• Consistently meet performance targets.

Kenntnisse

Excellent German language skills

Very good English communication skills

Strong interpersonal skills

Good computer literacy

Familiarity with CRM systems

Ausbildung

Bachelor's degree preferred

Jobbeschreibung

What you will do

• Deliver exceptional customer service.
• Perform troubleshooting.
• Call collect and analyze customer feedback.
• Escalate cases when necessary and follow up to guarantee customer satisfaction.
• Show empathy and professionalism in every interaction whether written or verbal.
• Manage customers and support them with a premium experience.
• Collaborate with internal teams to resolve cases quickly and efficiently.
• Consistently meet performance targets and quality standards.

What you will bring

• Excellent German language skills.
• Very good English communication skills.
• Previous experience in service ideally in a premium or luxury brand.
• Strong interpersonal skills with the ability to handle sensitive cases.
• Good computer literacy.
• Familiarity with CRM systems is a plus.
• Bachelors degree preferred.

What we offer

• Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses hotel accommodation support with the house searching process.)
• Competitive monthly salary (14 salaries per year)
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State-of-the-art premises providing a great working environment with relaxing break areas

Employment Type: Full Time

Experience: years

Vacancy: 1