German-Speaking Customer Expert - Remote from Greece

EU Best Jobs; Remote; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A leading customer service firm in Düsseldorf is looking for a full-time Customer Service Representative. The role involves delivering exceptional service to customers, troubleshooting issues, and managing feedback. Candidates must have excellent German and good English skills, with experience in premium brands preferred. The company offers support for relocation, competitive salary, and professional development opportunities.

Leistungen

Complete relocation support

Competitive salary

Health care benefits

Full training by certified instructors

Professional growth opportunities

Free online Greek language courses

State-of-the-art premises

Qualifikationen

• Previous experience in service ideally in a premium or luxury brand.
• Ability to handle sensitive cases.

Aufgaben

• Deliver exceptional customer service.
• Perform troubleshooting.
• Call collect and analyze customer feedback.
• Manage customers and support them with a premium experience.
• Collaborate with internal teams to resolve cases quickly and efficiently.

Kenntnisse

Excellent German language skills

Very good English communication skills

Strong interpersonal skills

Good computer literacy

Ausbildung

Bachelor's degree preferred

Tools

CRM systems

Jobbeschreibung

What you will do

• Deliver exceptional customer service.
• Perform troubleshooting.
• Call collect and analyze customer feedback.
• Escalate cases when necessary and follow up to guarantee customer satisfaction.
• Show empathy and professionalism in every interaction whether written or verbal.
• Manage customers and support them with a premium experience.
• Collaborate with internal teams to resolve cases quickly and efficiently.
• Consistently meet performance targets and quality standards.

What you will bring

• Excellent German language skills.
• Very good English communication skills.
• Previous experience in service ideally in a premium or luxury brand.
• Strong interpersonal skills with the ability to handle sensitive cases.
• Good computer literacy.
• Familiarity with CRM systems is a plus.
• Bachelors degree preferred.

What we offer

• Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses hotel accommodation support with the house searching process.)
• Competitive monthly salary (14 salaries per year)
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State-of-the-art premises providing a great working environment with relaxing break areas

Employment Type: Full Time

Experience: years

Vacancy: 1