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Coffee Inside Sales Representative
Job summary
A leading specialty coffee distributor is seeking a Coffee Inside Sales Representative in Milton, Canada. This role involves assisting customers with their coffee equipment purchases and providing an informative experience. Ideal candidates are passionate about coffee, have strong customer service skills, and seek a stable, long-term opportunity in a fun work environment.
Benefits
Qualifications
- A specialty coffee enthusiast with knowledge of espresso machines, grinders, and brewers.
- Excellent interpersonal skills and a positive attitude for customer interactions.
- Desire for a long-term opportunity in the coffee industry.
Responsibilities
- Assist customers via multiple communication channels including phone and in-person.
- Create a welcoming atmosphere in the showroom and demonstrate products.
- Process transactions accurately.
Skills
Are you that friend who always recommends the best beans, debates pour‑over vs. espresso, and knows your way around a grinder? If your idea of fun includes brewing the perfect cup or talking shop about the latest espresso machines—this job is for you.
We're hiring a Coffee Inside Sales Representative on behalf of a growing, innovative specialty coffee distributor. This isn’t just retail—it’s your chance to join a team of true coffee enthusiasts, help others discover the world of quality coffee, and grow with a company that lives and breathes caffeine‑fueled passion.
- Full‑time (45 hrs / week)
Monday–Friday : 9:00am–5:00pm
Saturday : 11:00am–4:00pm
Optional: 4‑day workweek (37 hrs) with Saturday required.
- Help customers via phone, email, chat, and in‑person—answering questions, recommending equipment, and guiding purchases.
- Greet walk‑in customers in our showroom, demo coffee machines, and create a welcoming, informative experience.
- Handle in‑store transactions (cash, debit, credit) with care and accuracy.
- Stay up to date on the latest coffee trends and equipment.
- Support other departments when needed during busy times—you're a team player.
- A specialty coffee enthusiast (not just a barista—this goes beyond shifts and lattes).
- You know your espresso machines, grinders, and brewers—or you’re hungry to learn every detail.
- You’re a people person who brings energy, patience, and great conversation to every interaction.
- You’re dependable, upbeat, and excited about helping others find their perfect coffee setup.
- You want a long‑term opportunity in a company where your passion can turn into a career.
- Have experience in coffee retail, barista work, or sales of coffee gear.
- Know your espresso machines and grinders like the back of your hand.
- Can explain the difference between conical and flat burrs without Googling.
- $20 / hour to start, with strong potential for future growth.
- Full benefits after 3 months (medical, dental, vision).
- Paid vacation: 2 weeks in year one, 3 weeks after that.
- Paid lunch breaks.
- Work with fellow coffee geeks in a fun, low‑turnover environment.
- Stable, full‑time work in a company that values your input and love for coffee.
- Customer Service Representative
- Customer Experience Associate
- Customer Service Agent
- Customer Care Representative
We thank all who apply for this position. We commit to "communicate quickly, communicate often, and communicate well". All applicants will be contacted within 5 business days. No phone calls please.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.