Luxury Wilderness Resort Sales Professional

beBeeSales; Richmond; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A luxury hospitality firm in Metro Vancouver is seeking an experienced Sales Manager to enhance guest satisfaction and revenue growth. Responsibilities include managing guest inquiries, preparing quotes, and fostering partnerships within the travel sector. The ideal candidate will have 2+ years in sales, ideally in luxury settings, along with superior communication skills and a commitment to exceptional customer service. This role offers a competitive salary and comprehensive benefits including hybrid work options.

Benefits

Competitive base salary and performance-based bonus

Comprehensive health and dental benefits

Hybrid remote work policy

Employee Discount Privileges

Employee and Family Assistance Program

Qualifications

• Minimum 2 years of sales experience in the hotel industry, preferably in luxury hotels.
• Strong commitment to providing exceptional customer service and guest experience.
• 3-5 years of proven sales experience in luxury hospitality or travel.

Responsibilities

• Provide seamless guest services to convert and retain guests.
• Respond to inquiries and prepare quotes for clients.
• Coordinate trip details with operations and manage commission payments.

Skills

Sales expertise in luxury hospitality

Client relationship management

Excellent communication skills

Education

Undergraduate degree in business

Tools

MS Office Suite

Property management software (PMS)

Customer Relationship Management (CRM) software

Job description

Overview

We are seeking an experienced Sales Professional to join our team at a luxury all-inclusive resort in British Columbia. As a Sales Manager, you will play a pivotal role in driving guest satisfaction and revenue growth for one of Canada's most exclusive wilderness resorts. This role blends sales, client service, and relationship management — from handling individual guest inquiries to cultivating and growing partnerships with travel trade and corporate groups. The ideal candidate will have a proven track record of success in sales and hospitality, with excellent communication and interpersonal skills.

Responsibilities

• Providing seamless, efficient, and optimized pre and post stay guest services designed to convert and retain guests.
• Receiving and responding to inquiries via various platforms, providing prompt, accurate, and well-curated advice.
• Preparing quotes for clients and ensuring correct rates are communicated to clients.
• Customizing guest itineraries and coordinating reservation / trip details with operations.
• Coordinating commission payments and monitoring payment reports.
• Supporting finance to ensure accurate sales reporting is maintained.

Qualifications and Experience

• Minimum 2 years of sales experience in the hotel industry; experience in luxury hotels is an asset.
• An undergraduate degree, with an emphasis on business preferred.
• Technical Proficiency: Proficiency with MS Office Suite; experience with property management software (PMS) and Customer Relationship Management (CRM) software an asset.
• Sales Expertise: 3–5 years of proven sales experience in luxury hospitality or travel, with strong relationships in the travel trade and / or corporate incentive markets.
• Customer Service Excellence: Strong commitment to providing exceptional customer service, ensuring a high calibre guest experience pre and post stay.
• Communication: Excellent verbal and written communication skills, with the ability to articulate ideas clearly and professionally across various platforms.
• Relationship Building: Strong ability to develop and maintain effective B2C and B2B relationships, with a focus on client satisfaction and retention.

Benefits

• Competitive base salary and annual performance-based bonus.
• Comprehensive extended health, dental, and insurance benefits package.
• A Hybrid remote work policy with the option to work from home up to 2-3 days per week.
• Opportunities for training, professional development, and career advancement.
• Employee Discount Privileges: Special room rate for yourself and immediate family members at Sonora Resort. Special discounted rates for yourself at other Relais & Chateaux properties around the world.
• Employee and Family Assistance Program for Mental Health support.
• Opportunity for business travel to trade shows, exhibitions, and sales calls.