Sales & Catering Coordinator

Element Vancouver Metrotown Hotel; Burnaby; On-site; CAD 46,000 - 55,000; Full time

Job summary

A leading hotel in Burnaby is seeking a Sales and Catering Coordinator. This full-time role involves coordinating hotel events, managing inquiries, and collaborating with clients. The ideal candidate will have experience in sales and event coordination and possess excellent communication and organizational skills. The position offers a salary of $55,000 per year along with comprehensive benefits.

Benefits

Comprehensive health & dental benefits package

Complimentary dry-cleaning

Complimentary parking

Global discounts from Marriott

Nationwide discounts from Atlific Hotels

Friends & Family discounts

Company events

Monday to Friday schedule

Qualifications

• Minimum 2 years experience in sales or event coordination, preferably in hospitality.
• Must be proficient in English; knowledge of additional languages is an asset.
• Detail-oriented with a commitment to delivering high-quality service.

Responsibilities

• Coordinate and manage all aspects of hotel events from inquiry to execution.
• Capture and manage online leads and communications.
• Develop and deliver internal and external communications for events.

Skills

Organizational skills

Communication skills

Multitasking abilities

Client-focused approach

Problem-solving skills

Education

Degree or diploma in Hospitality Management or Business Administration

Tools

Microsoft Office Suite

Sales and catering systems

Meta Business Suite

LinkedIn

Job description

Company Overview

Managed by Atlific Hotels, the Element Vancouver Metrotown in Burnaby just completed a $7M renovation and is conveniently located just steps from Skytrain, Metropolis at Metrotown, Central Park, and international dining. With 169 rooms and suites and over 4,000 square feet of meeting space, this hotel was the first Element in Western Canada and is the premier choice for business travel, longer stays, and corporate events in Burnaby.

Summary

The Sales and Catering Coordinator will play a key role in supporting the Sales and Catering team by coordinating and managing all aspects of hotel events, from initial inquiry through execution. This individual will collaborate with clients to plan, organize, and execute exceptional events, while also driving sales through effective communication and relationship building. The ideal candidate will be highly organized, detail-oriented, and possess excellent communication skills.

Responsibilities

This position involves a variety of duties which include but are not limited to :

• Answer telephone calls and emails, qualify inquiries and direct them to the appropriate sales contacts
• Capture online leads through various third-party sales lead generation platforms and distribute to the relevant sales contacts
• Manage communications to and from the sales office efficiently, using clear, concise and professional language
• Liaise and communicate with operational departments as required
• Develop and deliver written internal and external communications
• Work closely with and stand in for Catering Manager as needed
• Conduct site inspections and support as needed
• Assist Sales Team with creating proposals, contracts, banquet event orders and other documents as needed
• Create and distribute daily, weekly and monthly reports
• Create group resumes and participate in weekly distribution meetings
• Attend departmental and committee meetings, prepare minutes for distribution and follow up
• Manage information gathering and filing of pre / post-event reports
• Manage group room blocks and reservations booked through the Sales department
• Submit rate load requests and create corporate booking links
• Handle wedding room blocks and extended stay inquiries
• Create and revise event floor-plans
• Ensure the ongoing maintenance of client and event details in multiple systems
• Recognize opportunities to up-sell the client and sell enhancements to create a better Marriott experience or event
• Learn and support all internal systems including Subject Matter Expert training for CI / TY system
• Support and assist in the coordination of sales and marketing activities in preparation for tradeshows and sales trips
• Assist with general sales office management and organization
• Develop and maintain positive working relationships with others, respond appropriately to concerns of other departments
• Professionally represent the hotel in community and industry organizations and events
• Manage social media platforms, create content, and respond to direct messages as needed
• Take on projects and assist Director of Sales, Sales Manager and Catering Manager as needed
• Other duties as assigned by Director of Sales and the General Manager

Qualifications

• Degree or diploma in Hospitality Management or Business Administration an asset
• Previous experience in sales and event coordination, or a related role within the hospitality industry
• Must be able to speak, read, write and understand English. Knowledge of other languages an asset
• Strong organizational and multitasking skills, with the ability to manage multiple events simultaneously
• Excellent communication and interpersonal skills, with a client-focused approach
• Proficiency in Microsoft Office Suite and sales and catering systems
• Proficiency in Meta Business Suite and LinkedIn an asset
• High level of professionalism and a positive attitude
• Detail oriented with a commitment to delivering high-quality service
• Strong problem-solving skills and the ability to remain calm under pressure
• Team player with the ability to collaborate effectively with colleagues and clients

Compensation Package

• Comprehensive health & dental benefits package
• Complimentary dry-cleaning
• Complimentary parking
• Marriott Hotels Brand global discounts
• Atlific Hotels nationwide discounts
• Friends & Family discounts
• Company events
• Schedule – Monday to Friday

Job Type : Full-time

Pay : $55,000.00 per year

Benefits

• Company events
• Dental care
• Extended health care
• Life insurance
• On-site parking

Education :

• Secondary School (preferred)

Experience :

• Sales or Hospitality : 2 years (preferred)

Work Location : In person