Inside Sales Representative, Hydronics

The Master Group; Burnaby; Hybrid; CAD 45,000 - 65,000; Full time

Job summary

A leading HVAC-R distributor is seeking an Inside Sales Representative in Metro Vancouver to support the Hydronics sales team. Key responsibilities include promoting heating products, managing customer inquiries, and processing orders. Candidates should possess post-secondary education in HVAC or a related field, alongside strong interpersonal skills and a commitment to exceptional customer service. Competitive benefits include medical coverage and a flexible remote work policy.

Benefits

Medical and dental coverage

Wellness spending account

Flexible remote work policy

Qualifications

• Experience in HVAC is an asset.
• Completion of sales related training programs is beneficial.
• Ability to work under pressure and close sales.

Responsibilities

• Promote Hydronics & Heating products to dealers.
• Provide pricing and technical support.
• Handle customer inquiries and resolve issues.

Skills

Strong interpersonal skills

Customer service commitment

Problem-solving

Organizational skills

Sales ability

Education

Post Secondary education in HVAC or a related discipline

Tools

MS Office (Outlook, Excel)

ERP software

Job description

Overview

Master, for over 70 years

We've been the HVAC-R leader and one of Canada's Best Managed Companies since 2010. As the country's leading private HVAC-R distributor, we have over 1,400 active employees, operating in more than 55 branches and 3 distribution centers from British Columbia to the Atlantic provinces, as well as 30 branches in the United States.

It's good to work with us

At Master, we offer you a dynamic, stimulating and fun environment. With a firm belief in healthy, open communications, we take a hands-on approach with all our employees. Teamwork is an integral part of our values, and it's through teamwork that we achieve our greatest successes.

Would you be described as a driven individual who enjoys creating solutions and challenging yourself? Then Master might be the place for you. Our team is looking for an Inside Sales Representative, Hydronics to join the team in BC. This person will be responsible for supporting the British Columbia territory alongside our Hydronics sales team. With the opportunity to join a highly engaged team focused on growing the business, the successful candidate will assist in the promotion of company products to generate increased sales and maintain great relationships with customers.

What you will accomplish with us

• Promote Hydronics & Heating products to the Western Canadian Dealer Network.
• Provide pricing, technical support, and product recommendations.
• Handle customer inquiries and resolve issues professionally.
• Deliver exceptional post-order support and follow-ups.
• Input and process orders accurately.
• Coordinate product deliveries with internal teams and vendors.
• Ensure timely and complete fulfillment of customer requests.
• Cross-reference equipment to meet customer needs.
• Determine specifications for residential hydronic systems.
• Prepare detailed quotations and proposals from project plans.
• Provide technical drawings and data sheets for client approval.
• Provide technical support on hydronic systems.
• Assist with heat / loss calculations and system design.
• Coordinate vendor training for internal teams.
• Compile and maintain resource contacts for branches.

Product Focus

Product Focus :

• Heat / loss and hydronic system design
• Boiler replacements
• Air-To-Water packages
• Geo-Thermal packages
• Tankless (residential & commercial)
• Traditional hot water tanks (residential & commercial)
• Circulation Pumps & replacement packages
• Motor replacements
• Reznor unit heaters
• Schwank radiant heaters
• Pool heating solutions (both boiler and heat pump)

What You Bring to Our Team

• Post Secondary education in HVAC or a related discipline
• Demonstrate experience in HVAC (an asset)
• Advance knowledge of MS Office (Outlook, Excel)
• Comfortable working with ERP software
• Completion of sales related training programs (an asset)
• High level of commitment to exceptional customer service;
• Self motivated, organized and strong interpersonal skills;
• Ability to close sales and work under pressure;
• Good judgment and decision-making skills;
• Ability to problem solve and provide variable solutions based in customer needs and company objectives;
• Team player and ability to work independently.

Benefits

Competitive Benefits : In addition to a rewarding career within our team, we offer

• Medical and dental coverage from day one, along with short and long-term disability protection
• Contribution to a collective registered retirement savings plan upon starting your role.
• Wellness spending account
• An employee assistance program including psychological, financial, and legal support.
• Access to telemedicine from the beginning of your employment.
• Reimbursement of professional association membership fees.
• Early vacation program.
• Flexible remote work policy