Operations Manager à Canada

Remote, Canada; Remote, United States; UK - Remote

Harbor is seeking a detail-oriented and proactive Delivery Operations Business Development Coordinator to support our Legal Technology + Operations Solution Lines. This role is pivotal in ensuring projects are properly scoped and priced and requires effective communication across various departments and clients. The ideal candidate will have strong organizational skills, a keen eye for detail, the ability to manage multiple tasks efficiently, and a commitment to delivering excellent client service. This is a fully remote position that can be worked from anywhere in the US, Canada or UK.

• Support for Solution Leads (SLs):
  • Provide assistance to Solution Leads where they are directly engaged in advancing opportunities – including Salesforce opportunity maintenance, client communications and coordination.
  • Partner with Commercial Operations and Go to Market to ensure SOWs/change request paperwork are completed.
  • Ensure opportunities reflect correct key data for accurate forecasting.
  • Contribute to forecasting by flagging delivery risks, resource constraints, and scoping complexity for in-flight opportunities
• Partner with Commercial Operations on Sales Paperwork:
  • Contribute to statements of work (SOWs) and change requests by supporting the scoping of service delivery, budget buildups, and engaging others from the service line as needed
  • Ensure adherence to pricing and proposal standards
  • Manage documents through internal approval and client reviews
  • Provide support on securing timely responses to complete timely
• Process Improvement
  • Creating and maintaining delivery-side templates and scoping tools
  • Assessing pricing accuracy and advising on scoping process improvements
  • Maintaining internal alignment between the evolving solution roadmap and GTM messaging
  • Coordinating feedback loops with Market Leads and Product for continuous improvement
• Opportunity Closure:
  • Follow up that processes are completed and signed orders in Salesforce.
  • Coordinate handoff to Finance and Delivery teams.
  • Support win/loss analysis from a delivery lens
• Proposal and RFP Support: Collaborate with opportunity bid teams – including CE Territory Leads and Solution Leads and Partners - on proposal creation and responses to Requests for Proposals (RFPs).
• Project Support: Participate in and complete Delivery Operations team projects as needed.

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• 2-5 years’ experience in Sales, Sales Operations, or similar role
• Proficiency in Salesforce or other CRM systems.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively with cross-functional teams.

About Us:

Harbor is the preeminent provider of expert services across strategy, legal technology, operations, and intelligence. Our globally integrated team of 800+ strategists, technologists, and specialists navigate alongside our clients – leading law firms, corporations, and their law departments – to provide essential resources and invaluable insights. Anchored in a rich heritage of deep knowledge, steadfast relationships, and mutual respect, our unwavering dedication lies in shaping the future of the legal industry and fostering enduring partnerships within our community and ecosystem.

Harbor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, marital status, civil union status, national origin, ancestry, age, parental status, disabled status, veteran status, or any other legally protected classification, in accordance with applicable law.

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