Bilingual Course Materials Operations Lead (Canada)

Follett; Ottawa; On-site; CAD 50,000 - 65,000; Full time

Job summary

A leading educational materials provider is seeking a Course Materials Campus Lead in Ottawa. This role involves overseeing the course materials department, managing team members, and ensuring customer satisfaction. The ideal candidate must be bilingual in French and English, hold an Associate’s Degree, and possess 3–5 years of retail supervisory experience. This position requires strong communication skills and the ability to lift merchandise. A flexible schedule is essential.

Qualifications

• 3–5 years of experience in textbook handling and retail supervision.
• Willingness to work flexible hours including evenings and weekends.
• Ability to lift 25–50 pounds and move merchandise.

Responsibilities

• Support course materials department team members and manage assignments.
• Collaborate on staffing and training for seasonal team members.
• Resolve customer concerns regarding service and products.

Skills

Bilingual (French and English)

Strong communication skills

Retail supervisory experience

Education

Associate’s Degree or equivalent

Tools

Computer literacy

Job description

A leading educational materials provider is seeking a Course Materials Campus Lead in Ottawa. This role involves overseeing the course materials department, managing team members, and ensuring customer satisfaction. The ideal candidate must be bilingual in French and English, hold an Associate’s Degree, and possess 3–5 years of retail supervisory experience. This position requires strong communication skills and the ability to lift merchandise. A flexible schedule is essential.