Head of Operations

Summit Search Group; Regina; On-site; CAD 120,000 - 140,000; Full time

Job summary

A leading recruitment agency is seeking an experienced Operations Manager to enhance and scale their distribution and fulfillment operations. The successful candidate will analyze workflows, lead warehouse operations, and manage logistics while ensuring efficiency and performance. This role requires hands-on experience in customs and cross-border shipping, as well as strong leadership skills. The compensation package includes a salary range of $120,000 to $140,000, profit sharing, and opportunities for performance-based bonuses.

Benefits

Company-wide profit sharing

Performance-based bonus plan

Qualifications

• Proven experience improving and scaling operational systems.
• Background in distribution or logistics.
• Hands-on experience with customs and shipping.
• Strong knowledge of warehouse management systems.

Responsibilities

• Analyze and redesign workflows for efficiency.
• Lead warehouse outbound and inbound operations.
• Manage a 3PL warehouse in the US.
• Oversee customs and shipping documentation.
• Hire and lead customer service staff.
• Track KPIs and manage departmental P&L.

Skills

Improving operational systems

Distribution and e-commerce fulfillment

Customs and cross-border shipping

Warehouse management systems

Team leadership

Lean or Six Sigma

P&L responsibility

Job description

Overview

We are seeking an Operations Manager to lead and scale a growing distribution and fulfillment operation. This role is focused on breaking down existing processes, improving speed and accuracy, and building the systems and team required to support continued growth.

Reporting directly to ownership, this position carries full accountability for warehouse operations, cross-border logistics, and operational performance.

Key Responsibilities

• Analyze and redesign operational workflows to improve efficiency, accuracy, and scalability
• Lead warehouse inbound and outbound operations, including pick, pack, ship, and receiving
• Manage a 3PL warehouse in US
• Oversee customs and cross-border shipping, including documentation, tariffs, and carrier disputes
• Hire and lead customer service and order processing staff, along with warehouse leadership
• Track KPIs, manage departmental P&L, and negotiate outbound freight rates
• Support health and safety initiatives as part of a safety committee

Required Experience

• Proven experience improving and scaling operational systems
• Background in distribution, e-commerce fulfillment, warehousing, or logistics
• Hands-on experience with customs, cross-border shipping, and tariffs
• Strong working knowledge of modern warehouse management systems
• Experience leading teams and owning operational performance
• Lean or Six Sigma experience
• Prior P&L responsibility

Compensation

• Base salary: $120,000 to $140,000
• Company-wide profit sharing
• Opportunity to build a performance-based bonus plan

For a confidential discussion about this opportunity, please reach out to Mike Gosine at [e-mail]

Summit Search Group has a strong commitment to Diversity, Equality and Inclusion. We strive for continuous development, modeling, inclusive behaviors and proactively managing bias throughout our process.