Office jobs in Canada

Competition # 2025-532-CP

Employment Type: Permanent Full Time, Non-Bargaining Unit

Work Hours: 35 hours/week (M-F 9am-5pm)

Work Setting: Exclusively Onsite – 2930 Lake Shore Blvd. West

Salary: $55,000 - $64,000

Application Deadline: January 8, 2025, by 11:59 pm

WoodGreen is a team of diverse and innovative change makers working together to make a difference in our communities. A United Way Anchor Agency with a proven track record and an entrepreneurial mindset, we continuously seek to develop solutions to critical social needs while striving to become a Centre for Equity.

Visit www.woodgreen.org to learn more about who we are and to review our Equity Statement.

We are committed to building an inclusive and diverse workforce, representative of the communities we serve. We encourage, and are pleased to consider, applications from Indigenous peoples, racialized persons/persons of colour, women/women identifying, persons with disabilities, 2SLGBTQIA+ persons, and others who contribute towards promoting innovative ideas and solutions.

Integrated Employment Services (IES) program is dedicated to supporting job seekers in navigating systemic barriers and achieving meaningful employment. We are evolving our service delivery model to optimize performance-based funding, strengthen client outcomes, and leverage innovative tools—including AI—to build high-performing, collaborative teams. This program is all about creating equitable opportunities and driving measurable impact in our communities.

As Supervisor, Performance & Quality Improvement IES, you will play a key role in ensuring service excellence and continuous improvement across the IES program. Reporting to the Senior Manager, you’ll:

• Champion quality and compliance by aligning service delivery with IES performance standards and funder expectations.
• Drive operational efficiency through improved processes, accurate reporting, and data-informed decision-making.
• Lead initiatives for consistency and scalability leveraging technology to enhance accountability and outcomes.

Your responsibilities will include coordinating performance monitoring, operational support, financial reconciliation, and policy/business systems administration across all IES Centres and related functional areas (e.g., Booking Centre, Employer Engagement). You’ll also manage activities such as data analysis, forecasting, performance improvement projects, and financial claims management—all while exercising a high degree of confidentiality and judgment.

• Monitor program and site-level performance using Power BI dashboards and reporting tools.
• Analyze key indicators (intake, service delivery, employment outcomes, retention milestones, STAR ratings) to identify trends, risks, and opportunities.
• Prepare reports, dashboards, and briefing materials to support data-driven decisions and performance coaching.
• Share best practices from high-performing sites and update policies, manuals, and training resources.
• Coordinate performance improvement projects across teams for consistency and scalability.

• Manage financial reconciliation for vendors and client supports, ensuring accurate coding and compliance.
• Process payments, reconcile documentation, and oversee program credit card approvals and controls.
• Coordinate and submit Employment Related Financial Support claims, including attestations and reimbursement packages.
• Maintain quality assurance and compliance throughout financial processes.

• Organize meetings, agendas, logistics, and follow-up for cross-site initiatives and Senior Manager support.
• Maintain trackers, issue logs, and progress reports for operational priorities and improvement projects.
• Oversee project workplans and milestone tracking to ensure timely delivery.

• Ensure alignment with Integrated Employment Service Guidelines and agreements.
• Consolidate and maintain program policies, workflows, and service standards with version control and compliance tracking.
• Lead updates, dissemination, and training sessions when procedures change.

• Track probation periods, performance review deadlines, and disciplinary documentation with strict confidentiality.
• Coordinate marketing and operational activities across sites, including materials, signage, and vendor interactions.
• Foster collaboration and continuous improvement by working closely with internal teams and stakeholders.

• Partner with the Project Management Office, Digital Transformation Office, Performance-Based Funding, Career Success team, and other internal stakeholders to advance joint initiatives.
• Support internal working sessions, develop guidance documents, and lead training and follow-up activities.
• Foster a culture of continuous improvement, collaboration, accountability, and learning.
• Demonstrate commitment to equity, community development principles, trauma-informed practice, and inclusive engagement.
• Perform other related duties as assigned.

• Post-secondary degree or diploma in business administration, public administration, analytics, social services, project management or a related discipline preferred.
• Minimum 3–5 years’ experience in data analysis, program administration, research, operations support, or performance reporting—ideally in a human services or employment services environment.
• Experience working with sensitive personnel information, finance processes, and operational reporting.

• Demonstrated experience extracting, analyzing, and interpreting data to support decision-making.
• Strong Excel and Power BI literacy with ability to manipulate, segment, filter, and present data.
• Familiarity and experience with the EOIS CaMS system and WCG’s FFAI case management system would be an asset.
• Proficiency in administrative coordination, scheduling, agenda preparation, minute-taking, and action tracking.
• Experience with performance measurement, quality assurance, forecasting, or root-cause diagnostics.
• Demonstrated skill in processing payments, reconciling accounts, and preparing financial claims packages.
• Excellent written communication skills, including ability to prepare reports, procedures, and presentations.
• Proven ability to work collaboratively across teams and functions.
• Analytical problem-solver with strong judgement and initiative.
• Experience coordinating working sessions, follow-ups, procedural roll-outs, and training.
• Ability to manage confidential information with discretion and respect.
• Ability to support culturally diverse and traditionally marginalized populations through respectful, trauma-informed practice.
• Understanding of employment services, labour market issues, client journeys and service barriers is an asset.

WoodGreen is an equal opportunity employer. We are committed to providing an inclusive and barrier-free selection process and work environment. If contacted in relation to an employment opportunity, please advise our People & Culture representatives at careers@woodgreen.org of the accommodation measures required. Information received relating to accommodation will be addressed confidentially.

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