CDS Manager Business Operations- Bilingual

Club Demonstration Services; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading sales and marketing agency is seeking a Business Operations Manager to oversee the performance and development of Field Leaders and District Managers. The successful candidate will ensure compliance with operational KPIs and assist in training and development efforts. This role requires a Bachelor's degree and at least 5 years of management experience. Strong communication skills and the ability to manage remote teams are essential. Travel of up to 40% is expected for market visits.

Qualifications

• 5+ years of experience as Retail Sales Manager or District Manager.
• 2-5 years of Supervisory experience.

Responsibilities

• Manage and direct a team of Field Leaders and District Managers.
• Oversee recruiting, training, and performance management.
• Coordinate event/project compliance objectives with local managers.
• Build strong interactions with Costco operations.
• Develop personalized development plans for associates.

Skills

Strong initiative and self-directed

Experience managing large remote sales teams

Strong organizational and follow-up skills

Mathematical and analytical ability

Strong written and verbal communication skills

Education

Bachelor's Degree or equivalent experience

Tools

PC skills (spreadsheets, word processing, presentation software)

Job description

Summary

Business Operations Manager- Bilingual in English and French

The Business Operations Manager manages, trains, coaches, and directs a team of Full Time Field Leaders/District Managers, who in turn manage a large team of full time managers and part time Sales Advisors who are responsible for supporting and executing all Costco Vendor Events, CDS Canada’s projects, and initiatives. This is done within a specific geographic area to ensure all operational KPIs are met. Collaborate with and support the Director of Sales, field personnel at all levels, and all business support units to maintain operational excellence/effectiveness.

Advantage Sales and Marketing LLC dba Advantage Solutions is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. Advantage Solutions services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.

Position Summary: The Business Operations Manager manages, trains, coaches, and directs a team of Full Time Field Leaders/District Managers, who in turn manage a large team of full time managers and part time Sales Advisors who are responsible for supporting and executing all Costco Vendor Events, CDS Canada’s projects, and initiatives. This is done within a specific geographic area to ensure all operational KPIs are met. Collaborate with and support the Director of Sales, field personnel at all levels, and all business support units to maintain operational excellence/effectiveness.

Responsibilities

• Supervisory
  • Regularly travel to markets for purpose of, but not limited to; District Manager Development, warehouse audits and performance review
  • Oversee and provide direction for recruiting, selecting, orienting, and training associates
  • Achieve job results through the coaching, counseling, and discipline of associates; monitoring, planning, and appraising job results
  • Overall performance management of District Managers providing direction, guidance, and support where necessary
  • Conduct weekly conference calls with DM’s to communicate program updates and strategic priorities
• Project Scheduling / Coordination / Management / Maintenance
  • Achieve business execution and event/project compliance objectives by prioritizing, and organizing multiple event/project priorities with local managers and Event Specialists
  • Accomplish specific client and division goals and objectives through adequate staffing and on-date execution according to specific event manual direction and following food safety guidelines as appropriate
• Customer Relations (Internal / External)
  • Achieve overall execution objectives by building strong, frequent, and consistent interactions with Costco Operations at warehouse level
• Personnel Development
  • Observe District Managers in field and in daily job duties
  • Develop personalized development plans for each category of associate, successors, contributors, taking actions on top/bottom performers specific to each individual’s needs
• Administration / Reporting
  • Regular review and analysis of CAR reports providing plan of actions based on results
  • Ensure GM survey results achieve target of 9/10
• Budget / Expense Control
  • Control expense / supply, travel etc.
  • Ensure labor hours are within budget
• Direct Reports – Hires, retains, trains, coaches, guides, directs, and develops direct reports using company-wide processes, tools and resources
• Indirect Reports – May delegate work of others and provide guidance, direction and mentoring to indirect reports

Travel and Driving Requirements

• Travel and Driving is an essential duty and function of this job
• Travel up to 30-40%

Minimum Qualifications

Education Level (Required): Bachelor's Degree or equivalent experience

Field of Study/Area of Experience: Click here to enter text.

• 5+ years of experience in Retail Sales Manager or District Manager within the sales and marketing agency industry, or a direct sales company
• 2-5 years of Supervisory experience

Skills, Knowledge and Abilities

• Strong initiative and self-directed, ability to work independently with little or no supervision
• Strong understanding and experience managing large remote sales team operations
• Ability to work through others with strong delegation skills
• Strong organizational and follow up skills
• Mathematical and analytical ability
• Strong written and verbal communication skills
• Strong understanding of retail reporting systems
• Basic to intermediate PC skills; this includes a good understanding of spreadsheets, word processing, and presentation software

Environmental & Physical Requirements

Office / Sedentary Requirements. Incumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment. Typically requires the ability to sit for extended periods of time (66%+ each day), ability to hear the telephone, ability to enter data on a computer and may also require the ability to lift up to 10 kgs. A detailed Environmental and Physical Requirements document is available in the Total Rewards department.

Equal Opportunity and Legal Statements

The Company is committed to providing equal opportunity in all employment practices without regard to race, nation or ethnic origin, colour, religion, age, sex (including pregnancy and childbearing), sexual orientation, marital status, family status, physical or mental disability or pardoned criminal convictions, or any other category protected by law. The Company welcomes and encourages applications from people with disabilities. The Company will provide reasonable accommodations, accessible formats and communication supports upon request to persons with disabilities who take part in all aspects of the recruitment and selection process. If you require accommodation in connection with the application process, please contact: Recruiter, Talent Acquisition, for external applicants, or, a Supervisor for internal applicants.