IT Front Line Support

Park Place Seniors Living; Vancouver; On-site; CAD 50,000 - 70,000; Full time

Job summary

A senior living facility is seeking an IT Front Line Support Analyst to provide crucial technical support for employees at multiple locations. This full-time position requires strong troubleshooting skills, knowledge of Active Directory and server management, plus experience in an IT Helpdesk environment. Ideal candidates will demonstrate excellent organizational and communication skills and have a college certificate along with two years of relevant experience. Interested applicants should submit their resumes and cover letters by January 9, 2026.

Qualifications

• Minimum 2 years of work experience in a similar environment.
• Ability to work independently with minimal supervision.
• A+, Server+, Network+ or MCSE Certification is an asset.

Responsibilities

• Provide Tier 1 technical support for PC and network hardware.
• Maintain and troubleshoot all IT equipment for proper working condition.
• Manage and update Service Desk ticketing system.

Skills

Strong Hardware troubleshooting skills

Knowledge of Microsoft Active Directory

Experience in an IT Helpdesk role

Excellent interpersonal skills

Ability to multitask

Education

College certificate/diploma in related field

Tools

Microsoft Office 365

Active Directory

Windows 11

Windows 10

Server 2012

Job description

JOB TITLE:

IT Front line support

LOCATION:

Park Place — Head Office

DEPARTMENT:

Information Technology

REPORTS TO:

IT Manager

Position Overview:

Starting immediately, we have a full-time opportunity for a Technical Support/Help Desk Analyst supporting employees at multiple locations. Reporting directly to the IT Manager, this role will act as the first-line technical support through effective troubleshooting, user assistance, documentation, and replacement or repairs of equipment.

Duties and Responsibilities:

• Tier 1 technical support on PC, network hardware, software and mobile devices
• Maintain and troubleshoot all PCs, printers, photocopiers, scanners, Wireless equipment and Local Area Network ensuring their proper working condition
• Manage and update Service Desk ticketing system including equipment inventory and control
• Develop and update IT Helpdesk documents, training and step-by-step instructions as needed
• Support on Azure domain infrastructure
• Manage M365 Users accounts and licenses
• Maintain and secure the backup process to prevent data loss
• Ensure the compliance of cybersecurity and end point device protection
• Network wiring diagnosis, repair and installation
• This position may include travel

Required Skills:

• Strong Hardware troubleshooting skills
• Thorough knowledge of Microsoft Active Directory, Windows family (11,10,Server 2012,2016,2019), Microsoft Office 365, networking concepts & implementation
• Ability to work in a team environment as well as independently with minimal supervision
• Proven experience in an IT Helpdesk role and/or relevant experience
• Ability to multitask, prioritize tasks and meet deadlines
• Excellent interpersonal, communication and organizational skills
• Minimum college certificate/diploma in the related field PLUS 2 years work experience in a similar environment
• A+, Server+, Network+ or MCSE Certification is an asset

Interested persons, please forward your resume & cover letter to [e-mail] on or before January 9, 2026.

Only those selected for an interview will be contacted.

* Resume including the cover letter should not be more than 3 pages.