Market Research-Jobs in Kanada

Location: Toronto, ON, Canada

Req#: 603259

We’re reinventing the market research industry. Let’s reinvent it together.

At Numerator, we believe tomorrow’s success starts with today’s market intelligence. We empower the world’s leading brands and retailers with unmatched insights into consumer behavior and the influencers that drive it.

The salary range for this role is $56,000 - $77,000/year + Bonus.

As a Solutions Specialist, you will support inbound communication from clients regarding their subscriptions and services. You will deliver a best-in-class customer service experience, utilizing your deep knowledge of Numerator’s data sets, along with effective questioning and listening skills. You will develop the skills to become a trusted advisor to our clients, suggesting methodologies and delivering insights in a meaningful, actionable way. This role requires excellent customer service skills and a professional, empathetic attitude.

• Guide clients on Numerator's web-based platforms to navigate, interpret results, and design reports to answer business questions with professionalism and empathy.
• Respond promptly and thoroughly to client inquiries.
• Use designated support software to manage and document customer interactions.
• Connect client needs with Numerator solutions to support retention and growth.
• Develop a deep understanding of Numerator data, solutions, and services, including key differentiators.
• Educate clients on data methodology, site navigation, and report outputs.
• Ensure customer satisfaction through professional support.
• Facilitate issue resolution with internal teams via internal systems.
• Support clients on operational and analytical aspects of survey projects, including questionnaire feedback, sample selection, quota design, quality checks, and methodological design.
• Be well-versed in Numerator Insights & Survey offerings and the full suite of Numerator data sources to address client objectives.

• Bachelor’s Degree or equivalent, with a passion for marketing.
• Proficient in Excel and PowerPoint (or equivalent).
• Experience with large data sets is a plus.
• Strong presentation, communication, and multitasking skills.
• Experience with quantitative research and consumer goods, retail, or market research industry is a plus.

There is strength in numbers - We are the Numerati

Numerator has 2,000 employees. We embrace diversity and believe our varied backgrounds fuel innovation.

We support our team with Recharge Days, flexible policies, wellness resources, development opportunities, and more—continually finding ways to support, celebrate, and accelerate our team.