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Status: Regular Full-time -Variable Hours-Monday to Sunday
Location: #206 - 25 York St., Toronto ON M5J 2V5 (Hybrid role)

Join our team

Who is TELUS Health MyCare? As part of the Clinical Operations team, you’ll be working alongside leaders in technology, physicians, medical experts, and a fun, hard‑working group of HealthTech enthusiasts who are responsible for the roll out and operations behind TELUS Health MyCare.

You’ll get to learn the ins‑and‑outs of our technology and gain extensive knowledge of the Canadian healthcare system. You’ll also be a part of a national and global turn in innovation, as technology becomes integrated into our understanding of what it means to see a doctor right from your smartphone.

You’ll be responsible for upwards of 100 incoming and outgoing calls per day, as well as managing the post‑consultation care for our patients by liaising with pharmacies and working with other members of the medical community. The ability to provide professional and confidential support via telephone, while typing notes, is important.

The platform we use merges healthcare and technology and we’ll need you to be comfortable with providing low‑level technical support, such as walking patients through downloading an app, or finding a particular tab, and providing technical support to our physicians during appointments.

Experience working with some form of CRM and EMR software and completing highly administrative tasks like data entry is valuable; you’ll be responsible for navigating and updating upwards of 100 patient records per day.
Above all, the ability to demonstrate previous experience in providing exceptional customer service is paramount. Can you stay calm under pressure? We want to hear about it!

Our commitment: Better healthcare options for everyone. We are leveraging the power of technology to provide Canadians with better health outcomes. Connecting health teams, streamlining workflows, and empowering patients to manage their health are just some of the ways our digital solutions promote collaboration and efficiency.

Here’s the impact you’ll make and what we’ll accomplish together

We are looking for an enthusiastic, customer service minded individual who thrives in a collaborative, friendly and supportive clinic environment. Join our team and help us shape the future of how Canadians engage with the healthcare ecosystem.

Here’s how / What you’ll do

• Provide medical office administrative support for clinicians in moving from patient to patient seamlessly (e.g. turn down rooms, preparing trays, packaging swabs, etc.)
• Responsible for managing appointments, greeting patients, receiving and communicating messages
• Standing in as a chaperone for patients where necessary to ensure comfortability and professionalism is maintained behind closed doors
• Maintain office operations daily, monitor supplies usage and equipment safety monthly
• Support our virtual operations to ensure complete patient care (e.g. sending lab and imaging requisitions, sending and receiving faxes related to patient care)
• Other duties, as required

You're the missing piece of the puzzle / What you bring

• Two (2) years of work experience in a medical environment
• Medical Office Assistant (MOA) certification is strongly recommended
• Intermediate computer skills and knowledge of Windows and Google Suite environment
• Strong telephony skills and previous experience handling high patient or client call volumes
• A quick learner, ability to organize, adapt, prioritize and multitask
• Confidentiality and high level of empathy is critical
• A proactive attitude with the ability and skill to achieve goals independently or with limited direction from a supervisor

Great‑to‑haves

• Private clinic, Dental clinic, Senior Citizen community living Medical Office or Primary Care Medical Office experience would be a strong asset
• Previous experience of making referrals and specialist appointments would be an asset
• Knowledge of medical terminology, experience handling medical records or patient charts would be an asset

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

Salary Range: $38,000-$58,000

Performance Bonus or Sales Incentive Plan: 0%

Actual total compensation will be determined based on factors such as knowledge, skills, performance, experience and location. Additionally, TELUS offers rewarding benefits, which may vary per job function, such as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in‑office, virtually or a combination of both
• Generous company matched pension and share purchase programs
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunitiestodevelop your skills
• And much more …

Job Type:

We’re a people‑focused, customer‑first, purpose‑driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high‑performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID‑19.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

We’re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.

21,166
Physicians using TELUS Health electronic medical records

140 million+
Health claims processed using TELUS Health solutions

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.