Jobs in Mississauga, Canada

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

Reporting to the Director, Global Technical Support, you will serve as the Resident Engineer for a strategic customer based in Newbury, UK. You will be responsible for delivering advanced post-sales technical support across CIENA’s optical transport and network management product lines, including 6500, RLS, Waveserver, and MCP.

• Act as the primary technical contact, providing on-site and remote support for Ciena products.
• Troubleshoot complex system-level issues and recommend network solutions.
• Create and review customer-facing documentation (e.g., MOPs, RCAs) and perform network audits and health checks.
• Collaborate cross-functionally with development, service, and sales teams to resolve incidents and ensure customer satisfaction.
• Travel occasionally based on customer requirements (no on-call duty in this assignment; possible in future roles).

• Education: Bachelor's degree in Electrical Engineering, Computer Science, or a related field.
• Experience: 2–5 years in technical support, preferably with a telecom equipment vendor.
• Technical Knowledge:
• Expertise in DWDM, ROADM, OTN, Broadband, Photonics, and switching/transport technologies.
• Hands-on experience with Ciena platforms (6500, RLS, Waveserver) and network management solutions.
• Strong knowledge of amplifiers, CDC configurations, and associated modules.
• Familiarity with optical test equipment and network performance tools.
• Proficiency in troubleshooting and debugging complex fiber optic system-level issues.
• Understanding of data communications protocols and interoperability between products.

• Tools & Automation: Experience writing Python scripts or similar for automation and workflow enhancements.

• Strong documentation skills — able to produce RCAs, MOPs, and health checks.
• Excellent verbal and written communication abilities.
• Demonstrated ability to work under pressure and solve critical network issues.
• Team player who thrives in collaborative, knowledge-sharing environments.
• Fast, accurate judgment and sound decision-making in complex situations.
• Adaptability to evolving technologies and shifting customer needs.

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At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

Ciena is an Equal Opportunity Employer, including disability and protected veteran status.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.