Retail Operation Associate

Arc'teryx Equipment; Canada; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading outdoor equipment company in Canada seeks a Business Insight Support specialist. This role involves analyzing and improving retail operations, developing automated reports, and supporting the retail team with strong communication and analytical skills. Japanese language proficiency is essential, with English skills preferred.

Qualifications

• Exceptional communication skills in building strong connections with different stakeholders.
• Strong analytic skills to understand the business and provide relevant business insight.
• Native level Japanese communication skills, preferably business-level communication skills in English.

Responsibilities

• Work with individual functions to develop automated reports.
• Prepare internal and market analysis to highlight opportunities.
• Work with District Manager to determine growth targets and KPIs.
• Be the communication centre between retail and office teams.
• Troubleshoot retail operation problems.
• Provide regular on-ground support.

Skills

Exceptional communication skills

Strong analytic skills

Proficient use of Microsoft Office

Excellent organizational skills

Detail oriented

Autonomy and strong initiative

Solid understanding of Retail operations

Native level Japanese communication

Job description

This role responsibility is to provide business insight and on the ground support to Retail, seek out areas for improvements and insight to enhance business efficiency and effectiveness. The position requires to take an active role in building and maintaining key internal relationships, continually assess, analyse and improve all operational aspects and provide business insight. High level of communication, reflecting company standards, contributing to efficiencies and implementing new processes are expected.

Responsibilities

• Work with individual functions to determine necessary information and develop automated reports to ensure that information is easily accessible
• Prepare internal and market analysis to highlight opportunities and provide insight to make business decision
• Work with District Manager to determine top line growth target, monthly store target and KPI to drive the business forward to the company goals
• Be the centre of communication and key support between retail team and office team to ensure effective communication and all retail related initiatives
• Troubleshoot Retail operation problems with relevant division e.g. IT, Finance etc and administrative support for the retail team
• Provide regular on the ground support to have better understanding of the business

Requirements

• Exceptional communication skills in building strong connection with different stakeholders
• Strong analytic skills in understanding the business and provide relevant business insight
• Strong computer skills, proficient use of Microsoft Office (including Excel, MS Project, MS PowerPoint) and Outlook.
• Excellent organizational, time and self-management skills
• Detail oriented, with excellent follow through skills
• Autonomy and strong sense of initiative
• Solid understanding of Retail operations
• Native level Japanese communication skills. Preferably business-level communication skills in English.