Bank Fraud Servicing Representative (Bilingual) - S

Canadian Tire Bank; North Bay; Remote; CAD 40,000 - 55,000; Full time

Job summary

A leading financial services provider in Canada is seeking Bilingual Bank Fraud Servicing Representatives. This role involves contacting customers to identify suspected fraud and manage sensitive information professionally. Ideal candidates are detail-oriented team players who prioritize customer satisfaction. Flexible shifts including evenings and weekends are available, with full-time and part-time positions offered.

Qualifications

• Bilingual in English and French required.
• Willingness to learn and solve problems.
• Prior customer service experience preferred.

Responsibilities

• Identify suspected fraud and initiate mitigation actions.
• Review credit card applications to reduce fraudulent exposure.
• Maintain customer account confidentiality.

Skills

Customer focus

Strong communication skills

Attention to detail

Job description

Help us boldly shape retail in Canada

As the Financial Services segment of one of Canada’s most trusted and iconic retail brands, it is our mandate to continue to create innovative and rewarding financial solutions for our customers. Our growing suite of products and services showcase the dynamic contributions from our employees and our success is driven by a strong vision, loyal customers, and our ability to build teams that reflect the diverse customers and communities in which we live and work.

Join an award winning team that dreams big and works together to provide Canadians from coast-to-coast the customer service they’ve come to count on. We are currently looking for individuals that are passionate about driving an exceptional customer experience and committed to going above and beyond to make that happen.

This role is for Bilingual candidates only. Candidates will be required to speak both English and French fluently to be considered for a bilingual position.

• There are both Full time and Part time roles available

Applicants located in Ontario are invited to apply.

What you’ll do

Role we are currently sourcing for :

(Remote) Bank Fraud Servicing Representatives :

Inbound / outbound contact centre, focused on identifying suspected fraud and initiating appropriate actions to mitigate to the organization, while ensuring customer account(s) and personal information are managed in a professional and confidential manner

Reviews credit card applications with the goal of reducing CTFS exposure to fraudulent activity while completing review within acceptable established time frames

Who you are

We are looking for individuals who are :

Customer focused, who go above and beyond to respond to the evolving needs of our customers

Solutions oriented and outcome focused, with a strong attention to detail

Team players with strong communications skills, who build relationships easily

While some experience is preferred, if you have a willingness to learn and are able to solve problems while keeping the customer top of mind, then this is definitely the place to be.

Hours of our contact centre are :

Monday to Friday 8am-8pm

Saturday and Sunday 8am-6pm

Shifts will be primarily evenings and weekends

As a condition of employment, this position is subject to the successful completion of the following pre-employment conditions :

Reference Check

Credit Checks

Criminal Background Check

Sanctions & PEP Screening